Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
The Competition
FedEx Discussions
Fed x CUSTOMERS ARE FOOLS ?
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="browneye" data-source="post: 131347" data-attributes="member: 5020"><p>fair enough. first let me say that the ups store owners admire and respect their drivers.I know how customers love to call or write in complaints about the drivers. i make a deliberate effort to make sure my driver (we have been working together for six years) gets the recognition he deserves. every quarter i write a letter to atlanta praising his professionalism because when i used to call the hub his supervisors ignored it or didnt mention it. that being said let me give you brief listing of our grievences.</p><p></p><p>1) ups actively collects shipping data from our cms system and offers our regular shippers accounts.we have paid for through advertizing and hard work for these customers and ups snatches them up.</p><p>2) ups treats us like employees.</p><p>3) ups discounts our products and services without permission. imagine if i started handing out coupons for 50% off at the customer counter?</p><p>4)ups sold us shipping franchise and after we buy it , they take the shipping and tell us we need to become print shops.</p><p>5) we are forced to pay 8.5 % on the cost of goods sold as well as the profit.</p><p>6) ups knew this format would be unprofitable but deliberately hid that information from us.</p><p>7) we are liable for hazmat fines that ups customers drop-off in our store. the dot sees as the entry point into the system.but we are not allowed to open,inspect or refuse these drop-offs.</p><p>8) ups directs calls and customer concerns to our stores that are not store related and should handled by ups customer service.</p><p>9) we had perfectly good dell computers for cms/pos. ups forced us to buy $8000 hp's that work horribly. just ask ms.livermore, she sits on the bod of ups and hp.</p><p>10)ups promised to make thes stores million dollar str stores by 2008. the average store now does $300,000 which is a loss. to the owner $320,000 is the average break even.</p><p>11) ups promised ups 100-200 paid packages per day and to close the customer counters and eliminate all ups retail competition within our territories. they have not.</p><p>12)we were told our stores would generate equity, they have not.</p><p>13)ups forces storeowners to wear uniforms and name tags.</p><p>14) we are collectively ups' number 4 biggest shipper and their number one international shipper yet we are not given the best rates that ups offers. a schmuck working out his garage and shipping 1 package a year can get better rates.</p><p>15) ups actively competes with us on the internet and deliberately prices online shipping below the counter rate while telling the customer to come to our store to drop-it off. we generally split 50-50 if the customer pays in our store,if they drop it off we get about $1.10 and then have to pay royalties on that and a .10 per package surcharge for using iship.</p><p></p><p></p><p>there's more but i promised to keep it brief.</p></blockquote><p></p>
[QUOTE="browneye, post: 131347, member: 5020"] fair enough. first let me say that the ups store owners admire and respect their drivers.I know how customers love to call or write in complaints about the drivers. i make a deliberate effort to make sure my driver (we have been working together for six years) gets the recognition he deserves. every quarter i write a letter to atlanta praising his professionalism because when i used to call the hub his supervisors ignored it or didnt mention it. that being said let me give you brief listing of our grievences. 1) ups actively collects shipping data from our cms system and offers our regular shippers accounts.we have paid for through advertizing and hard work for these customers and ups snatches them up. 2) ups treats us like employees. 3) ups discounts our products and services without permission. imagine if i started handing out coupons for 50% off at the customer counter? 4)ups sold us shipping franchise and after we buy it , they take the shipping and tell us we need to become print shops. 5) we are forced to pay 8.5 % on the cost of goods sold as well as the profit. 6) ups knew this format would be unprofitable but deliberately hid that information from us. 7) we are liable for hazmat fines that ups customers drop-off in our store. the dot sees as the entry point into the system.but we are not allowed to open,inspect or refuse these drop-offs. 8) ups directs calls and customer concerns to our stores that are not store related and should handled by ups customer service. 9) we had perfectly good dell computers for cms/pos. ups forced us to buy $8000 hp's that work horribly. just ask ms.livermore, she sits on the bod of ups and hp. 10)ups promised to make thes stores million dollar str stores by 2008. the average store now does $300,000 which is a loss. to the owner $320,000 is the average break even. 11) ups promised ups 100-200 paid packages per day and to close the customer counters and eliminate all ups retail competition within our territories. they have not. 12)we were told our stores would generate equity, they have not. 13)ups forces storeowners to wear uniforms and name tags. 14) we are collectively ups' number 4 biggest shipper and their number one international shipper yet we are not given the best rates that ups offers. a schmuck working out his garage and shipping 1 package a year can get better rates. 15) ups actively competes with us on the internet and deliberately prices online shipping below the counter rate while telling the customer to come to our store to drop-it off. we generally split 50-50 if the customer pays in our store,if they drop it off we get about $1.10 and then have to pay royalties on that and a .10 per package surcharge for using iship. there's more but i promised to keep it brief. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
The Competition
FedEx Discussions
Fed x CUSTOMERS ARE FOOLS ?
Top