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<blockquote data-quote="CJinx" data-source="post: 1318740" data-attributes="member: 37078"><p>pointing out the fallacies very rarely benefits the endgame goal of resolving the issue at hand. You make a customer feel stupid and they get pissed off. Better to shrug off the silliness and attack the root cause of whatever they're complaining about. Most of the customers who I have helped over the years just wanted to be heard, and they calmed down once they were able to tell their story.</p><p></p><p>Most of them, anyway; the remainder make for great stories to share with your coworkers, preferably over a drink or three.</p></blockquote><p></p>
[QUOTE="CJinx, post: 1318740, member: 37078"] pointing out the fallacies very rarely benefits the endgame goal of resolving the issue at hand. You make a customer feel stupid and they get pissed off. Better to shrug off the silliness and attack the root cause of whatever they're complaining about. Most of the customers who I have helped over the years just wanted to be heard, and they calmed down once they were able to tell their story. Most of them, anyway; the remainder make for great stories to share with your coworkers, preferably over a drink or three. [/QUOTE]
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