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FedEx Claims: The Real Scam
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<blockquote data-quote="RTURNSONLY" data-source="post: 1064610" data-attributes="member: 42148"><p>The policy at my station is that ALL packages go on-road, regardless if it's a rattling Proflowers box or a crushed big screen TV from Walmart. We are not allowed to send it down the belt to a CSA, period. Do we do damaged scans? Negative, no time for that either. We were told that we cannot be making decisions for the recipients and they need to refuse the package themselves. Their reasoning is that customers "might be able to salvage part of the shipment" and do a claim on the rest. In the real world, if it's broken, customer won't accept it, period. We as a company look pretty darn good trying to deliver a bouquet of flowers with pieces of broken glass coming out the box. Oh yeah, only at FedEx!</p></blockquote><p></p>
[QUOTE="RTURNSONLY, post: 1064610, member: 42148"] The policy at my station is that ALL packages go on-road, regardless if it's a rattling Proflowers box or a crushed big screen TV from Walmart. We are not allowed to send it down the belt to a CSA, period. Do we do damaged scans? Negative, no time for that either. We were told that we cannot be making decisions for the recipients and they need to refuse the package themselves. Their reasoning is that customers "might be able to salvage part of the shipment" and do a claim on the rest. In the real world, if it's broken, customer won't accept it, period. We as a company look pretty darn good trying to deliver a bouquet of flowers with pieces of broken glass coming out the box. Oh yeah, only at FedEx! [/QUOTE]
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