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FedEx cry babies
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<blockquote data-quote="59 Dano" data-source="post: 1627771" data-attributes="member: 23516"><p>They are exactly as they are because the Powers That Be are the customers and they are willing to sacrifice service for cost. I've lost count of the number of customers who will rattle off a list of reasons why they prefer Express over Ground, only to finish it up with, "But Ground is so much cheaper." </p><p></p><p>We have to face it that in the end Joe Customer doesn't <em>really </em>care that the Express guy is better trained, drives a safer vehicle, is less likely to smell like an ashtray, or any of that other stuff. All he knows is that the package was at his front door when he got home from work and he doesn't care who brought it. In the mind of Joe Customer, any idiot can look at the address on a box, drive there, and drop it off. He doesn't care about the rest.</p></blockquote><p></p>
[QUOTE="59 Dano, post: 1627771, member: 23516"] They are exactly as they are because the Powers That Be are the customers and they are willing to sacrifice service for cost. I've lost count of the number of customers who will rattle off a list of reasons why they prefer Express over Ground, only to finish it up with, "But Ground is so much cheaper." We have to face it that in the end Joe Customer doesn't [I]really [/I]care that the Express guy is better trained, drives a safer vehicle, is less likely to smell like an ashtray, or any of that other stuff. All he knows is that the package was at his front door when he got home from work and he doesn't care who brought it. In the mind of Joe Customer, any idiot can look at the address on a box, drive there, and drop it off. He doesn't care about the rest. [/QUOTE]
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