FedEx Draws Consumer Scorn for Late Shipments - Bloomberg
FedEx said in an e-mailed statement it was running an expanded operation and delivering the “remaining delayed shipments along with our normal Saturday volume.” Packages bound for residences were getting priority, the company said.
The efforts to complete Christmas deliveries reflect the increasing importance of online orders as a source of holiday gifts -- and the extreme time-sensitivity of those shipments. It said “heavier than planned last-minute shipment volumes” also added to the delays. In 2013, a late e-commerce surge converged with winter weather to leave UPS unable to meet its on-time promises, triggering an avalanche of social-media complaints.
FedEx said in an e-mailed statement it was running an expanded operation and delivering the “remaining delayed shipments along with our normal Saturday volume.” Packages bound for residences were getting priority, the company said.
The efforts to complete Christmas deliveries reflect the increasing importance of online orders as a source of holiday gifts -- and the extreme time-sensitivity of those shipments. It said “heavier than planned last-minute shipment volumes” also added to the delays. In 2013, a late e-commerce surge converged with winter weather to leave UPS unable to meet its on-time promises, triggering an avalanche of social-media complaints.