Like I've said before, you don't work here, so you don't know. It's always been kind of an organized panic to get everything done and done right. However, the incentive for employees to care enough to accomplish success at Express has largely gone away, and that's a big deal. It doesn't take much to screw the whole deal up, and it's happening a lot, whether you say so or not.
I see the shuttles and CTVs not making aircraft, and the missed pickups and uncovered routes...you don't.
But you cannot speak for the nation and how performance is at the bottom line. I can see better then you, you only have micro-vision on the whole operation. Internally is it a mess? Perhaps, but it's not coming out at the bottom line for shipper/recipients. But I've worked at a couple places, heard of many others where the hourlies were always a bit dramatic and worried about any unknown. Why is this time any different? Just get through your re-org and settle.