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FedEx Express Can't Get The Job Done
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<blockquote data-quote="TUT" data-source="post: 1029651" data-attributes="member: 29298"><p>Actually I can argue I have a better perspective then almost anyone at Fedex, especially lower levels. First I have the right to choose service and it has to be satisfactory, that and cost are A1 and A2. I ship a couple 1000 pkgs per day to all corners of the country and some abroad. Where as a single driver will only know from their station and route. The thing is you can see what you want to see, so when you have a small sample and you sway conversations to "woe this is bad. Express sucks", you are influencing the conversation down that path so you get agreement and assume that is their true feelings and everyone is like that. I have no doubt there is a cloud over your division, since there are changes coming, but you are falling under "misery loves company".</p><p></p><p>From what I see day to day, I'm not seeing any major drop in service for Fedex or UPS, ground or air. So getting from A to B, shipper and customer satisfaction, all roughly the same, there is always a few complaints and those people would agree wholeheartedly with you, one missed delivery to them is near end of world drama. But those are the same few today, as it was last year, as it has been for years. I'm just saying overall, by the numbers, no noticeable change.</p></blockquote><p></p>
[QUOTE="TUT, post: 1029651, member: 29298"] Actually I can argue I have a better perspective then almost anyone at Fedex, especially lower levels. First I have the right to choose service and it has to be satisfactory, that and cost are A1 and A2. I ship a couple 1000 pkgs per day to all corners of the country and some abroad. Where as a single driver will only know from their station and route. The thing is you can see what you want to see, so when you have a small sample and you sway conversations to "woe this is bad. Express sucks", you are influencing the conversation down that path so you get agreement and assume that is their true feelings and everyone is like that. I have no doubt there is a cloud over your division, since there are changes coming, but you are falling under "misery loves company". From what I see day to day, I'm not seeing any major drop in service for Fedex or UPS, ground or air. So getting from A to B, shipper and customer satisfaction, all roughly the same, there is always a few complaints and those people would agree wholeheartedly with you, one missed delivery to them is near end of world drama. But those are the same few today, as it was last year, as it has been for years. I'm just saying overall, by the numbers, no noticeable change. [/QUOTE]
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