A few months ago, I wrote about the concept of "Human Capital" and just how far out of touch and behind FedEx was regarding this concept, Basically, progressive and forward-thinking organizations realize the importance of their frontline employees, and reward and encourage teamwork, personal growth, and creativity. Together, these concepts become realized and the organization moves forward and becomes more efficient and profitable. Does this sound like FedEx? Hardly. Do you think that anyone with brains and talent would take a job at FedEx when they can get a job with a company that actually rewards effort and innovation? Probably not. Synergy happens when people work together as a team and become more than their individual efforts...2+2=5. FedEx doesn't get this. hypohanna pointed-out that we are not very technologically savvy at FedEx, nor is there any significant investment in changing the status quo. The SFA is a perfect example, around since the 70's, essentially unchanged, and 30 years out of date. ROADS and DRA are both examples of the kind of technology FedEx is interested in, programs that will allow basically "anyone" to walk-in the door and become an "effective" employee. Sorry, but that isn't going to happen, so all of that money has been -away into the ozone. Even if you could plug a housewife or warehouse worker into a truck and cut them loose with DRA, the job is so much more than that, and no computer program can train someone to be motivated, actualized, and an integral part of the organization. All you get is a drone that delivers boxes. No motivation to excel, create, or advance the goals of the company. Punch-in, deliver pkgs. punch-out, and go home. That's what Fred wants. This company is hopelessly behind the times and equally clueless about the value of it's employees.