FedEx Ground - BBsam are you proud of this?

Discussion in 'FedEx Discussions' started by Cactus, Jun 29, 2011.

  1. Cactus

    Cactus Just telling it like it is

  2. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Could it be that it was raining or going to rain and he was trying to protect the packages? I have done this--I have used an empty garbage can to protect packages. This kept them "out of sight, out of weather" and the customer appreciated my efforts. I have also used BBQ tarps, left packages in tree houses, in the bed of pickup trucks, etc., all in an effort to protect the package.

    I recall one time when I was delivering in base housing. I left the pkg in the storage room where they kept their garbage cans and, you guessed it, the garbage guys took the package along with the garbage, even though the pkg was sitting on top of the garbage cans. UPS paid the claim as will FedEx Ground.
     
  3. LTFedExer

    LTFedExer New Member

    Well said Upstate. I too have left packages in, what some would call, weird places. All for safety from neighbors, animals and weather. In some cases, the recipient left a note to leave it somewhere I wouldn't have thought of. I, of course, took the note to CMA in case something happened to it.
     
  4. Cactus

    Cactus Just telling it like it is

    That's just asking for trouble IMO.

    There's better hiding places and there's rain bags too.
     
  5. LTFedExer

    LTFedExer New Member

    You make it seem like this has never happened before. I'll bet you this happens daily.......to Ground, Express and UPS as well. I see traces almost daily for a courier to see a CSA because a recipient can't find a released package, even though in the comments it says, as plain as day, where it was left. Sometimes they question a delivery that has a POD (happened to me)!!!! THAT one boggles my mind when I see it.
     
  6. scratch

    scratch Least Best Moderator Staff Member

    "Out of site and out of weather"
     
  7. Sleeve_meet_Heart

    Sleeve_meet_Heart making the unreadable unreadabler

    Sorry but, unless the customer SPECIFICALLY asks to have their packages DR'd in a garbage can, I would never do such a thing, and if the UPS or FedEx delivery driver did that to me, as a customer, I'd be peeved.
     
  8. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    As would I but would you be upset if the driver used your empty garbage can to protect your pkg from the rain?
     
  9. Cactus

    Cactus Just telling it like it is

    I think half the time the CSA's are just too lazy to read the comments.

    If you wanna leave cutomers packages in garbage cans and my house isn't on your route, then go for it. Then let us know how things are down at the unemployment office.

    Yes. Re-read post #4.
     
  10. LTFedExer

    LTFedExer New Member

    True.
    1. I wouldn't leave it in a can if the can was on the curb obviously ready for garbage pickup. But, if it were still on the side of the house......I might.
    2. What does the house being on my route have anything to do with it?
    3. As long as the package isn't an ISR, DSR or ASR, I would have done nothing wrong. Package was left in a secure location.
     
  11. Cactus

    Cactus Just telling it like it is

    1. Who thinks to look in their garbage cans for their packages? And if you leave a delivery notice saying that's where it is, doesn't that defeat the purpose?

    2. I don't want my packages left in with garbage. How hard is that to understand?

    3. ISR's, DSR's, and ASR's are irrelevant here. There's better secure locations than the trash. And if there isn't don't leave the package.
     
  12. bbsam

    bbsam Moderator Staff Member

    As a driver, you do indeed have the discretion to make all of the above decisions. Ground will eat the claim. Personally, I would tell any of my drivers to "bag it an conceal it by the trash can if necessary, but in it? Really?!"
     
  13. tracker2762

    tracker2762 Active Member

    I would rather NI1 than use a garbage can to hide a package. This has got to be the most disgusting place to leave a deliver a package. The smell, the maggots, no way
     
  14. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Obviously I would only use a clean can to do this and it would be one of my last options, the last being NI1. I don't do send agains.
     
  15. Cactus

    Cactus Just telling it like it is

    You must have lots of free time on your route to search for clean garbage cans. :funny:

    And I'll bet that you in fact do send agains. What if it's a signature required resi package and the cuastomer isn't home?
     
  16. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Of course I have send agains but I do all that I can to keep them to a minimum. I will use the triangle method for residential signature required packages.

    I don't search for clean garbage cans but will use them if there are no other options. An inverted clean garbage can is great for keeping packages "out of sight, out of weather". I also use garbage cans or recycling bins to hide DR'd packages behind.
     
  17. LTFedExer

    LTFedExer New Member

    1. You'd be surprised who looks in their cans and leaving a note is what the company wants. Defeating the purpose? Yes.
    2. Then make sure you leave a note......unless there's another obvious place the courier can leave it.
    3. Agreed, but don't get upset if a driver doesn't leave the package at your house.
    If you have maggots in your garbage can, I would clean it ASAP. I hose/wash my garbage can at least once a month, more often if needed.
    Agreed....I have never done it, but it would not be out of the question.
     
  18. tracker2762

    tracker2762 Active Member

    Does this include all package or do you draw the line on, let's say Omaha steaks, lobster gram. I can not see the customer being to happy about pulling a delivery out of there trash can. Sorry that's just not right.
     
  19. Official Dill

    Official Dill New Member

    I can't say I would be too thrilled to pull my package out of a garbage can. There has to be a better solution than that.!
     
  20. LTFedExer

    LTFedExer New Member

    what's the 'triangle method'?
    OK, this is getting stupid. It's been mentioned a few times this would be a last resort.