Not LTD, but would like to comment.
My point is not to defend the Fed-Ex business model, but rather to question our (UPS's) position in this case.
Again, we are spending millions of dollars on something that will not make us better or give any better service to our customers. It would seem reasonable for a consumer to come to the conclusion that our goal is to change the competitive balance to the place where we can raise our prices.
Is this not something that the Fed Ex public relations department could have a field day with?
Thank's for clarifying your position sano.
UPS is spending millions of dollars to improve service to our customers.
FedEx is engaged in many areas in predatory pricing that undercuts even their own cost to deliver the service. They are doing this solely to gain market share. One of the reasons that they have been able to continue to do this is because they are illegally operating their Ground division as independent contractors. If they had to pay them a wage, benefits, and pay for the upkeep of the truck, they would not be able to do this.
This is quickly eroding market share from UPS and causing driver layoffs in areas hard hit. Anytime FedEx opens a new center, they engage in this pricing below their operating revenue in order to win business from the competition (us). There is a reason that this too is illegal.
In areas where we cannot match their prices, we are simply cutting routes and sending out fewer drivers. In other areas, we are having to match prices or find other ways to deliver value (very hard in this economy) to match those lower prices to keep the customers we have. This means not as much money to go around for Customer Service calls, a higher SPORH for drivers, fewer preload hours, etc the list goes on.
By bringing attention to these practices, we are able to maintain our own market share and bring a service to a customer while maintaining our own operating revenue.
If FedEx had to change it's model, I would not expect to see a price increase on our services other than the standard 3-5% annual adjusted for inflation rate increase. I would also anticipate on the ground services that we would be priced below FedEx for the same service. At the moment, we are at parity across all zones up to 70#'s where FedEx comes out ahead by a penny or two.
We would be able to put more drivers on road, deliver packages earlier, accommodate more pickup times, spend more time at customer locations, etc. The list goes on for each department.