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<blockquote data-quote="Ricochet1a" data-source="post: 864696" data-attributes="member: 22880"><p>Did some calling around and it appears that stations now are <u>regularly</u> - defacto permanent - sending shuttles down to their respective ramps to return missorts and take back any missorts they can - sort of a "missort swap meet". Then the afternoon delivery routes are being given any retreived missorts for same day delivery if possible, to avoid WDLs. </p><p></p><p>I haven't been able to get any hard numbers on ramp missorts, but it appears that the missort rate has spiked in recent weeks/past couple of months. I know in the past a ramp missort rate of 1 per 2500 pieces was routine, the goal was 1 per 5000 pieces and I personally saw it go as high as 1 in 1250 pieces during times of high handler turnover. </p><p></p><p>In the past (not sure now) new hire ramp handlers weren't given their uniform allowance till they hit their 90 day point. Since the uniform allowance is another thing that disappered, it wouldn't be shocking for new hire handlers to work in blue jeans and whatever shirt they wanted - as long as they had all the necessary ID badges displayed. </p><p></p><p>With the very anecdotal numbers I've gotten, it appears that the missort rate has hit at least 1 in 1000 pieces handled, if not even higher. If this is the case, it explains why Express is spending all the time running Couriers down to the ramps to swap out missorts. The customers more often than not still get a late POD, but on the "books", having a RDL is better than a WDL. </p><p></p><p>More often than not, ramp senior managers would be handing out Warning Letters to their sort operations managers if this missort rate continued for more than a couple of weeks. I know first hand that in times of exteme handler turnover, the missort rate skyrocketed. It also skyrocketed if there was a push for productivity. Handlers can be pushed to an extent, after that, they start tossing pieces in any can they find to end the sort. I know Express pushes its ramp handlers past the breaking point, especially in extremely hot summer conditions. Given that the shuttles coincide with the summer heat, I wouldn't be at all surprised to find out that the ramps were pushing their handlers the same way DGO has been pushing their Couriers, and the result is a dramatic increase in missort rates along with a possible spike in handler turnover, making the problem even worse - a downward spiral of bad management practices.</p></blockquote><p></p>
[QUOTE="Ricochet1a, post: 864696, member: 22880"] Did some calling around and it appears that stations now are [U]regularly[/U] - defacto permanent - sending shuttles down to their respective ramps to return missorts and take back any missorts they can - sort of a "missort swap meet". Then the afternoon delivery routes are being given any retreived missorts for same day delivery if possible, to avoid WDLs. I haven't been able to get any hard numbers on ramp missorts, but it appears that the missort rate has spiked in recent weeks/past couple of months. I know in the past a ramp missort rate of 1 per 2500 pieces was routine, the goal was 1 per 5000 pieces and I personally saw it go as high as 1 in 1250 pieces during times of high handler turnover. In the past (not sure now) new hire ramp handlers weren't given their uniform allowance till they hit their 90 day point. Since the uniform allowance is another thing that disappered, it wouldn't be shocking for new hire handlers to work in blue jeans and whatever shirt they wanted - as long as they had all the necessary ID badges displayed. With the very anecdotal numbers I've gotten, it appears that the missort rate has hit at least 1 in 1000 pieces handled, if not even higher. If this is the case, it explains why Express is spending all the time running Couriers down to the ramps to swap out missorts. The customers more often than not still get a late POD, but on the "books", having a RDL is better than a WDL. More often than not, ramp senior managers would be handing out Warning Letters to their sort operations managers if this missort rate continued for more than a couple of weeks. I know first hand that in times of exteme handler turnover, the missort rate skyrocketed. It also skyrocketed if there was a push for productivity. Handlers can be pushed to an extent, after that, they start tossing pieces in any can they find to end the sort. I know Express pushes its ramp handlers past the breaking point, especially in extremely hot summer conditions. Given that the shuttles coincide with the summer heat, I wouldn't be at all surprised to find out that the ramps were pushing their handlers the same way DGO has been pushing their Couriers, and the result is a dramatic increase in missort rates along with a possible spike in handler turnover, making the problem even worse - a downward spiral of bad management practices. [/QUOTE]
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