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<blockquote data-quote="MrFedEx" data-source="post: 1068627" data-attributes="member: 12508"><p>I don't know about your station, but at mine, getting ahold of Dispatch is a joke, even when it isn't peak. Many couriers take the initiative and use their personal phones to research bad adds, notify pickups they are running behind, or to call-ahead on DSR/ISR/ASR packages to make sure someone is there to sign for the package. I used to do it, but I stopped, and it adds a significant chunk of non-productive time to my day. If Dispatch won't answer the PowerPad in a timely fashion, I just move-on. If I'm at a customer location and they have a phone available, it's 5 rings, and I move-on. Management has my cellphone because I've had my number for a long time. With Caller ID, I don't answer, nor do I answer voicemails. That's free cellphone time that Fred would never pay for, but it has come to be expected, just as couriers are more or less expected to give their cell numbers to management. And because many people no longer have landlines, their cellphone is their only number and management already has it.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 1068627, member: 12508"] I don't know about your station, but at mine, getting ahold of Dispatch is a joke, even when it isn't peak. Many couriers take the initiative and use their personal phones to research bad adds, notify pickups they are running behind, or to call-ahead on DSR/ISR/ASR packages to make sure someone is there to sign for the package. I used to do it, but I stopped, and it adds a significant chunk of non-productive time to my day. If Dispatch won't answer the PowerPad in a timely fashion, I just move-on. If I'm at a customer location and they have a phone available, it's 5 rings, and I move-on. Management has my cellphone because I've had my number for a long time. With Caller ID, I don't answer, nor do I answer voicemails. That's free cellphone time that Fred would never pay for, but it has come to be expected, just as couriers are more or less expected to give their cell numbers to management. And because many people no longer have landlines, their cellphone is their only number and management already has it. [/QUOTE]
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