FedEx SmartPost Introduces Returns Service - Journal of Commerce FedEx SmartPost announced today that it is introducing a new and convenient way for consumers to return items back to a retailer using the U.S. Postal Service for package pickup. Consumers will gain the convenience of Postal Service™ access points for a return pickup – collection boxes, Post Offices™, and Free Package Pickup from home or business addresses. Launching in time for the busy holiday shopping and shipping season, FedEx SmartPost Returns Service, utilizing the Postal Service’s Parcel Return Service, will provide retailers and their customers an easy solution for returning merchandise. Retailers will include a prepaid label in the original shipment along with return instructions. Initially, the service will be available for shippers with high volumes of returns. After packages are picked up, they will be consolidated into larger shipments at local Post Offices and picked up by FedEx for shipment to the original retailer.