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FedEx sorting stations open for part of Christmas
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<blockquote data-quote="MrFedEx" data-source="post: 451733" data-attributes="member: 12508"><p>Every FedEx station is open from 8 to 12 today so customers can pick-up all the pkgs we didn't deliver, which are a lot(tens of thousands in my district) First, FedEx grossly underestimated peak volumes and didn't hire any runners or enough rental vehicles. Second, bad weather throughout most of the US caused a lot of issues. In my region, both management planning and responses were piss-poor, making a bad situation worse.</p><p>Finally, emphasizing pinching pennies over customer service will come back to bite FedEx in the ass, especially when Aunt Jennie opens that perishable food product that needed to be delivered the day <em>before</em> Christmas instead of 3 days after. Pathetic, but predictable. </p><p> </p><p>I hope Smith gets about a thousand emails from ticked-off shippers who saw their perishable (expensive) food products rot in a warehouse instead of sitting on someone's holiday table.</p></blockquote><p></p>
[QUOTE="MrFedEx, post: 451733, member: 12508"] Every FedEx station is open from 8 to 12 today so customers can pick-up all the pkgs we didn't deliver, which are a lot(tens of thousands in my district) First, FedEx grossly underestimated peak volumes and didn't hire any runners or enough rental vehicles. Second, bad weather throughout most of the US caused a lot of issues. In my region, both management planning and responses were piss-poor, making a bad situation worse. Finally, emphasizing pinching pennies over customer service will come back to bite FedEx in the ass, especially when Aunt Jennie opens that perishable food product that needed to be delivered the day [I]before[/I] Christmas instead of 3 days after. Pathetic, but predictable. I hope Smith gets about a thousand emails from ticked-off shippers who saw their perishable (expensive) food products rot in a warehouse instead of sitting on someone's holiday table. [/QUOTE]
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FedEx sorting stations open for part of Christmas
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