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<blockquote data-quote="GROUNDIsAHugeSCAM" data-source="post: 1185014" data-attributes="member: 48213"><p>I have indeed experience positive interactions. I've also experienced some negative ones. The point I'm trying to make is, the overwhelming majority of my interactions were completely neutral. UPS / FedEx perform identical roles using two very separate models. UPS is very customer oriented, and I understand where you're coming from. You guys are paid well with nice benefits, so smiling and taking your time with customers is of no consequence. Most Ground guys here are salaried at sometimes half of UPS wages, so customer service comes second after volume. Most Ground drivers I know are decent enough folk, but if you boil down their actual hourly wages, it't between 10-14 bucks an hour. Most of them have families or other things and as sad as it is, customer service is not a priority. Its driver release and go. It's the nature of the beast... you get what you pay for... etc etc. </p><p></p><p>The point being.... most people do not see a FedEx man and go out of heir way to bring them cookies and milk, chit chat, etc. They look at FedEx like they look at the Pepsi guy stocking sodas in Costco, completely neutral. A normal presence, but not one that elicits enough joy to break their normal routine to do something nice. UPS may be different, and that is a good thing.</p></blockquote><p></p>
[QUOTE="GROUNDIsAHugeSCAM, post: 1185014, member: 48213"] I have indeed experience positive interactions. I've also experienced some negative ones. The point I'm trying to make is, the overwhelming majority of my interactions were completely neutral. UPS / FedEx perform identical roles using two very separate models. UPS is very customer oriented, and I understand where you're coming from. You guys are paid well with nice benefits, so smiling and taking your time with customers is of no consequence. Most Ground guys here are salaried at sometimes half of UPS wages, so customer service comes second after volume. Most Ground drivers I know are decent enough folk, but if you boil down their actual hourly wages, it't between 10-14 bucks an hour. Most of them have families or other things and as sad as it is, customer service is not a priority. Its driver release and go. It's the nature of the beast... you get what you pay for... etc etc. The point being.... most people do not see a FedEx man and go out of heir way to bring them cookies and milk, chit chat, etc. They look at FedEx like they look at the Pepsi guy stocking sodas in Costco, completely neutral. A normal presence, but not one that elicits enough joy to break their normal routine to do something nice. UPS may be different, and that is a good thing. [/QUOTE]
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