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<blockquote data-quote="Operational needs" data-source="post: 1185108" data-attributes="member: 43500"><p>I</p><p>I have to disagree with you on this. I don't know how it is for a Ground courier, but as a long-time Express courier, I have had many great interactions with customers, from those who were ecstatic that we were delivering their latest Harry Potter book, to those who load you down with cold drinks on a hot day or cookies they baked at Christmas. I will NEVER let stops per hour dictate to me how I will treat my customers. The envelope our paychecks came in used to have a statement that said, "A satisfied customer made this check possible". It may sound hokey, but I STILL believe that is true. Without the customer NONE of us have jobs, whether Express, Ground, or UPS. If that means protecting our brands by destroying uniforms, so be it.</p><p>And trust me, I stopped bleeding purple LONG time ago!!</p></blockquote><p></p>
[QUOTE="Operational needs, post: 1185108, member: 43500"] I I have to disagree with you on this. I don't know how it is for a Ground courier, but as a long-time Express courier, I have had many great interactions with customers, from those who were ecstatic that we were delivering their latest Harry Potter book, to those who load you down with cold drinks on a hot day or cookies they baked at Christmas. I will NEVER let stops per hour dictate to me how I will treat my customers. The envelope our paychecks came in used to have a statement that said, "A satisfied customer made this check possible". It may sound hokey, but I STILL believe that is true. Without the customer NONE of us have jobs, whether Express, Ground, or UPS. If that means protecting our brands by destroying uniforms, so be it. And trust me, I stopped bleeding purple LONG time ago!! [/QUOTE]
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