FedEx, UPS make plans for a better holiday season - Yahoo
Facing an even bigger mountain of packages this holiday season, FedEx and UPS are hiring more workers to avoid the delays that frustrated shoppers and gift-recipients a year ago.
About 1.3 million express packages handled by UPS and 618,000 carried by FedEx failed to get delivered on time last Christmas Eve, according to ShipMatrix Inc., which makes software for shipment tracking. The firm's president, Satish Jindel, said UPS and FedEx were at fault only 30 percent of the time.
In most cases, retailers promised guaranteed express delivery but tried to save money and didn't pay the delivery companies for that speedier service, Jindel said.
Facing an even bigger mountain of packages this holiday season, FedEx and UPS are hiring more workers to avoid the delays that frustrated shoppers and gift-recipients a year ago.
About 1.3 million express packages handled by UPS and 618,000 carried by FedEx failed to get delivered on time last Christmas Eve, according to ShipMatrix Inc., which makes software for shipment tracking. The firm's president, Satish Jindel, said UPS and FedEx were at fault only 30 percent of the time.
In most cases, retailers promised guaranteed express delivery but tried to save money and didn't pay the delivery companies for that speedier service, Jindel said.
