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Fired for signing for a dump stop.
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<blockquote data-quote="UpstateNYUPSer(Ret)" data-source="post: 309567" data-attributes="member: 12570"><p>"Training" customers goes hand in hand with customers "training" drivers. That is a simple way to define the learning curve a driver has when he bids and/or is learning a new route. The customers will train him on the particular nuances of their delivery and/or pickup stop and, in turn, the driver will train them as to how he does his job as each driver is different. My customers know that I am ready to go as soon as my bumper hits their dock and respond accordingly. I also have several customers who have trained me to call them when they have CODs so that the checks will be ready when I get there. I have several P/Us that have trained me to come back during certain times of the year (College Bookstore during the start of each semester) when they are not ready. I find it particularly frustrating when I am asked to either cover P/Us for another driver who has not taken the time to "train" these accounts or to help deliver in an area where the driver has not taken the time to "train" his customers.</p><p> </p><p>This "training" does not happen overnight but the benefits of trained customers is priceless and makes for a smooth day.</p></blockquote><p></p>
[QUOTE="UpstateNYUPSer(Ret), post: 309567, member: 12570"] "Training" customers goes hand in hand with customers "training" drivers. That is a simple way to define the learning curve a driver has when he bids and/or is learning a new route. The customers will train him on the particular nuances of their delivery and/or pickup stop and, in turn, the driver will train them as to how he does his job as each driver is different. My customers know that I am ready to go as soon as my bumper hits their dock and respond accordingly. I also have several customers who have trained me to call them when they have CODs so that the checks will be ready when I get there. I have several P/Us that have trained me to come back during certain times of the year (College Bookstore during the start of each semester) when they are not ready. I find it particularly frustrating when I am asked to either cover P/Us for another driver who has not taken the time to "train" these accounts or to help deliver in an area where the driver has not taken the time to "train" his customers. This "training" does not happen overnight but the benefits of trained customers is priceless and makes for a smooth day. [/QUOTE]
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Fired for signing for a dump stop.
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