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UPS Discussions
Fixing the Peak Problem with Large Retailer Shippers
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<blockquote data-quote="kingOFchester" data-source="post: 1244565" data-attributes="member: 11246"><p>Yes, UPS failed. Yes the shippers failed, unless they were told "we will get it done".</p><p></p><p>Customers, not so much. If they went to a website, had the option to have delivery made before Christmas and the delivery did not make it, then they did not fail.</p><p></p><p>UPS made a decision to hire same number of seasonal hires as they did in 2012. They thought that cramming more work in fewer days "could" make the system run more efficient.</p><p></p><p>Yes, UPS failed, and if the shippers were told that the work may not get done or were told we could handle X amount of pieces and anything over that may not get there then they failed too.</p></blockquote><p></p>
[QUOTE="kingOFchester, post: 1244565, member: 11246"] Yes, UPS failed. Yes the shippers failed, unless they were told "we will get it done". Customers, not so much. If they went to a website, had the option to have delivery made before Christmas and the delivery did not make it, then they did not fail. UPS made a decision to hire same number of seasonal hires as they did in 2012. They thought that cramming more work in fewer days "could" make the system run more efficient. Yes, UPS failed, and if the shippers were told that the work may not get done or were told we could handle X amount of pieces and anything over that may not get there then they failed too. [/QUOTE]
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Fixing the Peak Problem with Large Retailer Shippers
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