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Fixing the Peak Problem with Large Retailer Shippers
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1245264" data-attributes="member: 32753"><p>Two things: UPS knew their capacity. As was mentioned before, rates with shippers are set based on that capacity (trucks, planes, drivers, hub capacities, etc.). Problem was projections were way off from what they had planned for, and it seems to have happened so fast there wasn't much more at the time that could be done.</p><p></p><p>The other thing: Did you hear FedEx announce they weren't accepting anymore packages from Amazon? It wasn't the general public's business; they are NOT our customers, and this needs to be remembered. Amazon and the other shippers, not so much UPS, needed to alert <em>their</em> customers-the buying public-about the potential problems they may have had in getting orders out to them. People here on BC as well as the public-at-large keep saying, "Amazon did <strong>their</strong> part; they processed the order on time! UPS needs to do theirs!"</p><p></p><p>That is incorrect. Amazon did <strong>not</strong> do their part, as they are really responsible to their customers for the whole process, from processing the order, to shipping it on time, to constantly communicating with UPS et al to make sure those shipments reach their final destinations on time. That is why when a customer feels a package is lost they are supposed to contact the shipper, not UPS. Even if UPS is chosen to be the delivery provider by a consumer on a retailer's website, the <em>consumer</em> doesn't hire us; the retailer does.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1245264, member: 32753"] Two things: UPS knew their capacity. As was mentioned before, rates with shippers are set based on that capacity (trucks, planes, drivers, hub capacities, etc.). Problem was projections were way off from what they had planned for, and it seems to have happened so fast there wasn't much more at the time that could be done. The other thing: Did you hear FedEx announce they weren't accepting anymore packages from Amazon? It wasn't the general public's business; they are NOT our customers, and this needs to be remembered. Amazon and the other shippers, not so much UPS, needed to alert [I]their[/I] customers-the buying public-about the potential problems they may have had in getting orders out to them. People here on BC as well as the public-at-large keep saying, "Amazon did [B]their[/B] part; they processed the order on time! UPS needs to do theirs!" That is incorrect. Amazon did [B]not[/B] do their part, as they are really responsible to their customers for the whole process, from processing the order, to shipping it on time, to constantly communicating with UPS et al to make sure those shipments reach their final destinations on time. That is why when a customer feels a package is lost they are supposed to contact the shipper, not UPS. Even if UPS is chosen to be the delivery provider by a consumer on a retailer's website, the [I]consumer[/I] doesn't hire us; the retailer does. [/QUOTE]
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