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Fixing the Peak Problem with Large Retailer Shippers
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<blockquote data-quote="TUT" data-source="post: 1245342" data-attributes="member: 29298"><p>Last several posts very good. About UPS knowing capacity and shutting off. They wave MBG on timely deliver, that is in ink, so in general they have no capacity limit, they will take it and process it ASAP. That is what the waiver is all about. It is telling the public, we can hit limits that can affect timely delivery, but we will deliver. </p><p></p><p>Any shipper awake knows that, now how they broadcast that to their customers, is on them. Even though Social Media was flooded, it could even be 10,000 people complaining (I bet it wasn't) but if you take the total packages shipped in the 10's of millions those final days, it still is a drop in the bucket complaint wise and a huge gob of customers were satisfied. It just becomes one of those #'s games, that if it's you that gets a late... it stinks. But if you were able to see into it all, you quickly get it and realize everyone is reasonably doing their best, there are simply limits. </p><p></p><p>If UPS shut themselves down, we're full, that can also have a negative lingering affect on them. I'm sure many of the big boys where putting out product late that they knew had a shot of not making it and just thought, "just get it out of here, we'll deal with missed deliveries when they come up". Now will we try to leverage it now since it got so much media attention? <img src="/community/styles/default/xenforo/smilies/smile.png" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></p><p></p><p>As for the perfect storm, I think for some areas that plays a part, but my guess at this time is there was an unprecedented, well above forecasted surge that happened in the last week. So to me the easiest solution is for the paying customer to be educated here and start earlier and if you order late it might not make it timely. Simple really.</p></blockquote><p></p>
[QUOTE="TUT, post: 1245342, member: 29298"] Last several posts very good. About UPS knowing capacity and shutting off. They wave MBG on timely deliver, that is in ink, so in general they have no capacity limit, they will take it and process it ASAP. That is what the waiver is all about. It is telling the public, we can hit limits that can affect timely delivery, but we will deliver. Any shipper awake knows that, now how they broadcast that to their customers, is on them. Even though Social Media was flooded, it could even be 10,000 people complaining (I bet it wasn't) but if you take the total packages shipped in the 10's of millions those final days, it still is a drop in the bucket complaint wise and a huge gob of customers were satisfied. It just becomes one of those #'s games, that if it's you that gets a late... it stinks. But if you were able to see into it all, you quickly get it and realize everyone is reasonably doing their best, there are simply limits. If UPS shut themselves down, we're full, that can also have a negative lingering affect on them. I'm sure many of the big boys where putting out product late that they knew had a shot of not making it and just thought, "just get it out of here, we'll deal with missed deliveries when they come up". Now will we try to leverage it now since it got so much media attention? :) As for the perfect storm, I think for some areas that plays a part, but my guess at this time is there was an unprecedented, well above forecasted surge that happened in the last week. So to me the easiest solution is for the paying customer to be educated here and start earlier and if you order late it might not make it timely. Simple really. [/QUOTE]
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