dannyboy
From the promised LAND
And for those that think like you.......
Let me share something with you.
When Unions first got started, they were to get the most possible money for a group of people that had a trade or craft that they were experts at. Builders, craftsmen, artists. They had a real value to offer the prospective employer. It was not until many years later that the "union" was used to control aspects of our economy, and union membership included many that had absolutely no talent to offer the employer but possibly a big mouth.
Now, fast forward to my business. I build ponds, waterfeatures etc, something I always loved doing. I enjoy creating with water.
I am not cheap. I am probably the most expensive pond builder in my area. But what I do offer is real value for my customers. That is why people that have had others install a 15-20,000 pond, call me for solutions. Most times, it is a total undo, and rebuild of what they installed. But what distinguishes me from the rest is the service. WHen I tell a customer something, we stand behind it. Always. And if a customer has a problem and is not totally thrilled with what we have built, then we will do what it takes to rectify the problem.
We just got back from a problem with a pond in Charlotte. It was not my fault, or the customer's. But I fixed the issue, and did it under warranty, no charge because of the possible misperception the customer might have. Yes, it cost me 6 days hotel, two trips there and back, not to mention the materiels. This particular pond is also why I stopped being a subcontractor on ponds that other people have built. That way, I have total quality control over the whole project.
But the business that I have established has been built on customer statifaction. That is all I have to offer. And that is why people dont have a problem spending 60, 80, 100,000 or more on a project with me, because they know I will stand behind their installation.
Customer satisfaction is all that UPS has to offer. It sure is not a low price. IT is only a good value as long as the driver and company give the customer what they have paid for. Nothing less.
I really believe for the most part, 75% or more of UPSers understand that concept, and do their best. I personally think its 90% or higher. Problem is that other 10% makes such a mess by not giving a damn about what UPS pays them so well to do.
I hope the next time, before you tell a customer to take a hike, you think before you speak.
d
Let me share something with you.
When Unions first got started, they were to get the most possible money for a group of people that had a trade or craft that they were experts at. Builders, craftsmen, artists. They had a real value to offer the prospective employer. It was not until many years later that the "union" was used to control aspects of our economy, and union membership included many that had absolutely no talent to offer the employer but possibly a big mouth.
Now, fast forward to my business. I build ponds, waterfeatures etc, something I always loved doing. I enjoy creating with water.
I am not cheap. I am probably the most expensive pond builder in my area. But what I do offer is real value for my customers. That is why people that have had others install a 15-20,000 pond, call me for solutions. Most times, it is a total undo, and rebuild of what they installed. But what distinguishes me from the rest is the service. WHen I tell a customer something, we stand behind it. Always. And if a customer has a problem and is not totally thrilled with what we have built, then we will do what it takes to rectify the problem.
We just got back from a problem with a pond in Charlotte. It was not my fault, or the customer's. But I fixed the issue, and did it under warranty, no charge because of the possible misperception the customer might have. Yes, it cost me 6 days hotel, two trips there and back, not to mention the materiels. This particular pond is also why I stopped being a subcontractor on ponds that other people have built. That way, I have total quality control over the whole project.
But the business that I have established has been built on customer statifaction. That is all I have to offer. And that is why people dont have a problem spending 60, 80, 100,000 or more on a project with me, because they know I will stand behind their installation.
Customer satisfaction is all that UPS has to offer. It sure is not a low price. IT is only a good value as long as the driver and company give the customer what they have paid for. Nothing less.
I really believe for the most part, 75% or more of UPSers understand that concept, and do their best. I personally think its 90% or higher. Problem is that other 10% makes such a mess by not giving a damn about what UPS pays them so well to do.
I hope the next time, before you tell a customer to take a hike, you think before you speak.
d