Foreign Call Centers

moreluck

golden ticket member
800 CALL.................................
..........






> �
> The gas company serving this area brought their call center back to
> Phoenix from India last year after numerous customer complaints.� What a
> difference now when you call them...and it created 300 jobs.� I know
> this works because they were so bad that when India answered I wouldn't
> even deal with them.� I'd simply ask to be transferred to a supervisor
> in the U.S. and they would comply.
>
>
Don't know if this is true or nt, but will ty it.....


> Now that I know it is the LAW - I will do it for sure
>
>
>
> Any time you call an 800 number (for a credit card, banking, Verizon,
> health and other insurance, computer help desk, etc) and you find that
> you're talking to a foreign customer service representative (perhaps in
> India ,� , etc), please consider doing the following:
>
>
>
> After you connect and you realize that the customer service
> representative is not from the USA (you can always ask if you are not
> sure about the accent), please, very politely (this is not about
> trashing other cultures) say, "I'd like to speak to a customer service
> representative in the United States of America .."
>
> The rep might suggest talking to his/her manager, but, again, politely
> say, "Thank you, but I'd like to speak to a customer service
> representative in the USA .."
>
>
>
> YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
> �
> That's the rule and the LAW.
>
>
>
> It takes less than one minute to have your call re-directed to the USA .
>
>
>
> Tonight when I got redirected to a USA rep, I asked again to make sure -
> and yes, she was from Fort Lauderdale .
>
>
>
> Imagine what would happen if every US citizen insisted on talking to
> only US phone reps from this day on.
>
>
>
> Imagine how that would ultimately impact the number of US jobs that
> would need to be created ASAP.
>
>
>
> If I tell 10 people to consider this and you tell 10 people to consider
> doing this - see what I mean...it becomes an exercise in viral marketing
> 101.
>
>
>
> Remember - the goal here is to restore jobs back here at home - not to
> be abrupt or rude to a foreign phone rep. You may even get correct
> answers, good advice, and solutions to your problem - in real English.
>
>
>
> If you agree, please tell 10 people you know, and ask them to tell 10
> people they know....etc...etc
>
>
>
>
 

menotyou

bella amicizia
When I re-order my meds, I get a robo call(as I call it)from ScriptWise. It will allow me to reorder via the phone by pushing a few buttons. I could do it that way, but I don't. I speak with the nice people employed by ScriptWise who are paid to answer the phone. They are always so thankful I refuse to use the automated refill option. I am thankful they ship UPS.

When speaking to any call center, I respectfully demand to speak with an American.
 

Jones

fILE A GRIEVE!
Staff member
Do they know that?
I'm sure they do, if you read through the snopes link they make clear that a lot of companies who operate foreign call centers have a policy of transferring callers to a center in the US if they request it.
 
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