Foreign Call Centers

Discussion in 'Current Events' started by moreluck, Nov 1, 2012.

  1. moreluck

    moreluck golden ticket member

    800 CALL.................................
    ..........






    > �
    > The gas company serving this area brought their call center back to
    > Phoenix from India last year after numerous customer complaints.� What a
    > difference now when you call them...and it created 300 jobs.� I know
    > this works because they were so bad that when India answered I wouldn't
    > even deal with them.� I'd simply ask to be transferred to a supervisor
    > in the U.S. and they would comply.
    >
    >
    Don't know if this is true or nt, but will ty it.....


    > Now that I know it is the LAW - I will do it for sure
    >
    >
    >
    > Any time you call an 800 number (for a credit card, banking, Verizon,
    > health and other insurance, computer help desk, etc) and you find that
    > you're talking to a foreign customer service representative (perhaps in
    > India ,� , etc), please consider doing the following:
    >
    >
    >
    > After you connect and you realize that the customer service
    > representative is not from the USA (you can always ask if you are not
    > sure about the accent), please, very politely (this is not about
    > trashing other cultures) say, "I'd like to speak to a customer service
    > representative in the United States of America .."
    >
    > The rep might suggest talking to his/her manager, but, again, politely
    > say, "Thank you, but I'd like to speak to a customer service
    > representative in the USA .."
    >
    >
    >
    > YOU WILL BE IMMEDIATELY CONNECTED TO A REP IN THE USA .
    > �
    > That's the rule and the LAW.
    >
    >
    >
    > It takes less than one minute to have your call re-directed to the USA .
    >
    >
    >
    > Tonight when I got redirected to a USA rep, I asked again to make sure -
    > and yes, she was from Fort Lauderdale .
    >
    >
    >
    > Imagine what would happen if every US citizen insisted on talking to
    > only US phone reps from this day on.
    >
    >
    >
    > Imagine how that would ultimately impact the number of US jobs that
    > would need to be created ASAP.
    >
    >
    >
    > If I tell 10 people to consider this and you tell 10 people to consider
    > doing this - see what I mean...it becomes an exercise in viral marketing
    > 101.
    >
    >
    >
    > Remember - the goal here is to restore jobs back here at home - not to
    > be abrupt or rude to a foreign phone rep. You may even get correct
    > answers, good advice, and solutions to your problem - in real English.
    >
    >
    >
    > If you agree, please tell 10 people you know, and ask them to tell 10
    > people they know....etc...etc
    >
    >
    >
    >
     
  2. menotyou

    menotyou bella amicizia

    When I re-order my meds, I get a robo call(as I call it)from ScriptWise. It will allow me to reorder via the phone by pushing a few buttons. I could do it that way, but I don't. I speak with the nice people employed by ScriptWise who are paid to answer the phone. They are always so thankful I refuse to use the automated refill option. I am thankful they ship UPS.

    When speaking to any call center, I respectfully demand to speak with an American.
     
  3. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Do u mind if I copy this and send it to everyone on my phone list?
     
  4. menotyou

    menotyou bella amicizia

    Posted on FB to about 120 people.
     
  5. moreluck

    moreluck golden ticket member

    It's fair game !!
     
  6. Jones

    Jones fILE A GRIEVE! Staff Member

  7. menotyou

    menotyou bella amicizia

  8. Jones

    Jones fILE A GRIEVE! Staff Member

    I'm sure they do, if you read through the snopes link they make clear that a lot of companies who operate foreign call centers have a policy of transferring callers to a center in the US if they request it.