Funny Customer Encounters: Sign your name here....

[Marne Vet]

Was just commenting on another thread when I thought about some of the most ridiculous customer encounters I've ever had over the years. Probably one of my favorites is the story below. How a simple signature can make a persons brain implode.

Me: "Hello ma'am. (handing her the package) I just need a signature."

Girl: "OK, but who's it for?"

Me: "It's for (can't remember her name so we'll make something up for this thread) Sue Smith."

Girl: "That's my mom" (signs name)

Me: "What's your last name?"

Girl: " Smith. Did you want me to sign my name, or my moms name?"

Me: "Your name"

Girl: "Oh, I'm sorry, I signed my moms name. Can I sign again?"

Me: "Sure, here, you can sign again. Just sign your name" (gives her back the DIAD)

Girl: (signs again)

Me: (looks at signature, and it's IDENTICAL to the one she just signed) "Um, you signed the same name again?"

Girl: "I know. I have the same name as my mom"

Me: (thinking WTF?!) "So you have the same name as your mom, and you wanted to sign again?!"

Girl: "Yes because I signed my moms name first"

Me: "You signed it the same exact way though, 'Sue Smith', and you said you both have the same name. Why sign again? It makes no difference"

Girl: "Uh, yeah, because you told me I had to sign my name!"

Me: "But no matter who you sign as, the name is still the same. The signature will be identical. Don't you realize that? It doesn't matter because you have the same name! Signing it the same way with the same name again is pointless. Your name, your moms name, they're the SAME!"

Girl: (blank stare) "I don't understand. I signed my moms name first, and you said to sign MY name. I did that! I know we have the same name but I signed it for her first!"

Me: (blank stare now probably drooling from a momentary loss of IQ points) "Never mind. Thank you for signing as yourself this time"

These are the kind of people that vote. Unbelievable! Hahaha

 

[UpstateNYUPSer(Ret)]

There's 20 seconds I'll never get back.

 

[ChickenLegs]

There's 20 seconds I'll never get back.

Agreed. OP talks way to much with customers.

 

[Operational needs]

Was just commenting on another thread when I thought about some of the most ridiculous customer encounters I've ever had over the years. Probably one of my favorites is the story below. How a simple signature can make a persons brain implode.

Me: "Hello ma'am. (handing her the package) I just need a signature."

Girl: "OK, but who's it for?"

Me: "It's for (can't remember her name so we'll make something up for this thread) Sue Smith."

Girl: "That's my mom" (signs name)

Me: "What's your last name?"

Girl: " Smith. Did you want me to sign my name, or my moms name?"

Me: "Your name"

Girl: "Oh, I'm sorry, I signed my moms name. Can I sign again?"

Me: "Sure, here, you can sign again. Just sign your name" (gives her back the DIAD)

Girl: (signs again)

Me: (looks at signature, and it's IDENTICAL to the one she just signed) "Um, you signed the same name again?"

Girl: "I know. I have the same name as my mom"

Me: (thinking WTF?!) "So you have the same name as your mom, and you wanted to sign again?!"

Girl: "Yes because I signed my moms name first"

Me: "You signed it the same exact way though, 'Sue Smith', and you said you both have the same name. Why sign again? It makes no difference"

Girl: "Uh, yeah, because you told me I had to sign my name!"

Me: "But no matter who you sign as, the name is still the same. The signature will be identical. Don't you realize that? It doesn't matter because you have the same name! Signing it the same way with the same name again is pointless. Your name, your moms name, they're the SAME!"

Girl: (blank stare) "I don't understand. I signed my moms name first, and you said to sign MY name. I did that! I know we have the same name but I signed it for her first!"

Me: (blank stare now probably drooling from a momentary loss of IQ points) "Never mind. Thank you for signing as yourself this time"

These are the kind of people that vote. Unbelievable! Hahaha

Why did this immediately make me think of the "Who's on first" Abbott and Costello routine?

 

[upschuck]

I can totally see that happening, she must have been cute, or Marne would of just put Jesus for a signature and left

 

[Marne Vet]

There's 20 seconds I'll never get back.

Don't worry, you'll run your lunch tomorrow and get it right back you ballon-knot. You should put me on your Ignore List. If you need help on how to properly do this, I would be glad to help. I wouldn't want you to screw-up something as simple as adding me to your Ignore List. It's not as difficult as DR'ing a package. lol burn

 

[Operational needs]

So was she hot?

 

[Marne Vet]

So was she hot?

She was definitely cute.

 

[Anonymous 10]

I've never heard of a woman having the same name as her mother but I guess it's possible.

 

[Indecisi0n]

What name do I sign?
Yours
But the package isn't for me
(I just stare at them)....
They look away, sign the board and I leave.

 

[Marne Vet]

I've never heard of a woman having the same name as her mother but I guess it's possible.

So your mom doesn't have your dads last name after they were married? You really didn't think this through did you.

 

[Brownslave688]

Was just commenting on another thread when I thought about some of the most ridiculous customer encounters I've ever had over the years. Probably one of my favorites is the story below. How a simple signature can make a persons brain implode.

Me: "Hello ma'am. (handing her the package) I just need a signature."

Girl: "OK, but who's it for?"

Me: "It's for (can't remember her name so we'll make something up for this thread) Sue Smith."

Girl: "That's my mom" (signs name)

Me: "What's your last name?"

Girl: " Smith. Did you want me to sign my name, or my moms name?"

Me: "Your name"

Girl: "Oh, I'm sorry, I signed my moms name. Can I sign again?"

Me: "Sure, here, you can sign again. Just sign your name" (gives her back the DIAD)

Girl: (signs again)

Me: (looks at signature, and it's IDENTICAL to the one she just signed) "Um, you signed the same name again?"

Girl: "I know. I have the same name as my mom"

Me: (thinking WTF?!) "So you have the same name as your mom, and you wanted to sign again?!"

Girl: "Yes because I signed my moms name first"

Me: "You signed it the same exact way though, 'Sue Smith', and you said you both have the same name. Why sign again? It makes no difference"

Girl: "Uh, yeah, because you told me I had to sign my name!"

Me: "But no matter who you sign as, the name is still the same. The signature will be identical. Don't you realize that? It doesn't matter because you have the same name! Signing it the same way with the same name again is pointless. Your name, your moms name, they're the SAME!"

Girl: (blank stare) "I don't understand. I signed my moms name first, and you said to sign MY name. I did that! I know we have the same name but I signed it for her first!"

Me: (blank stare now probably drooling from a momentary loss of IQ points) "Never mind. Thank you for signing as yourself this time"

These are the kind of people that vote. Unbelievable! Hahaha

So the bleach went DEEP in her roots?

 

[Anonymous 10]

So your mom doesn't have your dads last name after they were married? You really didn't think this through did you.

Same first name and last. I've never seen this. With dad's and their sons of course but women nope.

 

[Cementups]

Agreed. OP talks way to much with customers.

You must be management.

 

[UPSGUY72]

I love it when you give then the DIAD to sign and they act like they never have sign for a package before and say where do I sign and they point at the sig line on the screen. Then you go to there the next day with another package that needs to be signed for and they ask the same question....

 

[Brownslave688]

I love it when you give then the DIAD to sign and they act like they never have sign for a package before and say where do I sign and they point at the sig line on the screen. Then you go to there the next day with another package that needs to be signed for and they ask the same question....

I love that I can not say a word to an 8 year just hand them the board and they know the drill.


Get someone over 30 though and it's like we are playing 20 questions.

 

[Marne Vet]

Same first name and last. I've never seen this. With dad's and their sons of course but women nope.

Seriously? I know a bunch of people. Most are Italian or Irish, but it's very common out-dis-a-way. I know two Italian girls that have both their mom, and grandmothers with the same name. It's the trifecta of Maria!

 

[selfcancelsignal]

I love it when you give then the DIAD to sign and they act like they never have sign for a package before and say where do I sign and they point at the sig line on the screen. Then you go to there the next day with another package that needs to be signed for and they ask the same question....

These are the same jagamahoneys that turn the DIAD the wrong way to try & sign!

 

[cosmo1]

I love that I can not say a word to an 8 year just hand them the board and they know the drill.

And probably turn it around and type their last name in and complete the stop!

Kids now are born knowing how to use electronic crap.

 

[Brownslave688]

These are the same jagamahoneys that turn the DIAD the wrong way to try & sign!

Yep. I'm the one whose job this is. I handed it to you the right way. I promise.