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<blockquote data-quote="soberups" data-source="post: 799136" data-attributes="member: 14668"><p>The other day I had a new preloader and by noon I had found and called in 5 Next Day Air misloads for a city about 18 miles away from my route. I was told at the time that we were shorthanded and that I would probably have to sheet them as missed and bring them back.</p><p> </p><p>The current "flavor of the week" on my center is eliminating over 9.5 days, so when they found out that I was going to be over 9.5 they instructed me to meet with a driver who had gotten done early and give him enough work to get me in under 9.5. I reminded them that I still had the 5 NDA misloads on car, and told them that I was going to give those misloads to the other driver since he had time to take work off of me.</p><p> </p><p><strong>I was told to sheet the NDA's as missed and bring them back,</strong> and to go ahead and give the other driver enough stops to keep me under 9.5.</p><p> </p><p>This really pissed me off, and I told them so with no shortage of foul language thru the DIAD. As a steward, I have had to sit in on disciplinary meetings with drivers who were being issued warning letters for delivering a NDA letter 2 or 3 minutes late. Inevitably when such letters are issued they are accompanied by a self-righteous, sanctimonious lecture about "the importance of service to the customer". Yet in <em>this </em>case, with not one but <em><strong>five</strong></em> Next Day Air packages at stake, the decision was being made to stiff those customers <em>even though help was available to make service on them</em>. And this was happening for the simple reason that, as misloads, the service failures could be blamed on preload and would not make the center look bad on a report. <strong>In other words......"service" <em>only</em> matters if we cannot shift the blame to another part of the operation.</strong></p><p> </p><p>I told the center manager that I would go ahead and work as instructed but that I would also be documenting the incident and reminding him of it during any future instances where I was representing a driver facing discipline over NDA service failures. Upon hearing this, he had a miraculous "change of heart" and instructed me to go ahead and give the misloads to the other driver so that he could make service on them.<img src="/community/styles/default/xenforo/smilies/FeltTip/wink.png" class="smilie" loading="lazy" alt=":wink2:" title="Wink :wink2:" data-shortname=":wink2:" /> Its funny how that works!</p></blockquote><p></p>
[QUOTE="soberups, post: 799136, member: 14668"] The other day I had a new preloader and by noon I had found and called in 5 Next Day Air misloads for a city about 18 miles away from my route. I was told at the time that we were shorthanded and that I would probably have to sheet them as missed and bring them back. The current "flavor of the week" on my center is eliminating over 9.5 days, so when they found out that I was going to be over 9.5 they instructed me to meet with a driver who had gotten done early and give him enough work to get me in under 9.5. I reminded them that I still had the 5 NDA misloads on car, and told them that I was going to give those misloads to the other driver since he had time to take work off of me. [B]I was told to sheet the NDA's as missed and bring them back,[/B] and to go ahead and give the other driver enough stops to keep me under 9.5. This really pissed me off, and I told them so with no shortage of foul language thru the DIAD. As a steward, I have had to sit in on disciplinary meetings with drivers who were being issued warning letters for delivering a NDA letter 2 or 3 minutes late. Inevitably when such letters are issued they are accompanied by a self-righteous, sanctimonious lecture about "the importance of service to the customer". Yet in [I]this [/I]case, with not one but [I][B]five[/B][/I] Next Day Air packages at stake, the decision was being made to stiff those customers [I]even though help was available to make service on them[/I]. And this was happening for the simple reason that, as misloads, the service failures could be blamed on preload and would not make the center look bad on a report. [B]In other words......"service" [I]only[/I] matters if we cannot shift the blame to another part of the operation.[/B] I told the center manager that I would go ahead and work as instructed but that I would also be documenting the incident and reminding him of it during any future instances where I was representing a driver facing discipline over NDA service failures. Upon hearing this, he had a miraculous "change of heart" and instructed me to go ahead and give the misloads to the other driver so that he could make service on them.:wink2: Its funny how that works! [/QUOTE]
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