Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Goodbye Preload, hello OMS!
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="brownIEman" data-source="post: 834224" data-attributes="member: 14596"><p>Your center manager was correct, you both acted childeshly. Your OMS should have been bright enough and had enough respect for you to emphasise the importance of making service on the misload, and asking the cost if you were to do so, ie your missed business. </p><p>You should have been smart enough and had enough respect for your customers to let the OMS know the delivery was 40 miles away and would likely cause you to miss several business stops were you to run it. </p><p> </p><p>You should both have been reprimanded. There is a huge difference between argueing with a directive and bringing up legitimate concerns about one. If you do not understand that difference, you should not be working in any customer service industry making the kind of money you are making. </p><p> </p><p>That said, I do understand your frustration. I do not condone your actions. Just as I do not condone the actions of the OMS in this case, although I do understand her frustration with being treated often time as less than dirt by the drivers in the center. Not all of the drivers, but many of them. If you are going to try to sell me on the idea that does not hapen in your center you have an uphill battle. I have worked in more than 40 centers over the years and that happened to one degree or another in every single one of them.</p></blockquote><p></p>
[QUOTE="brownIEman, post: 834224, member: 14596"] Your center manager was correct, you both acted childeshly. Your OMS should have been bright enough and had enough respect for you to emphasise the importance of making service on the misload, and asking the cost if you were to do so, ie your missed business. You should have been smart enough and had enough respect for your customers to let the OMS know the delivery was 40 miles away and would likely cause you to miss several business stops were you to run it. You should both have been reprimanded. There is a huge difference between argueing with a directive and bringing up legitimate concerns about one. If you do not understand that difference, you should not be working in any customer service industry making the kind of money you are making. That said, I do understand your frustration. I do not condone your actions. Just as I do not condone the actions of the OMS in this case, although I do understand her frustration with being treated often time as less than dirt by the drivers in the center. Not all of the drivers, but many of them. If you are going to try to sell me on the idea that does not hapen in your center you have an uphill battle. I have worked in more than 40 centers over the years and that happened to one degree or another in every single one of them. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Goodbye Preload, hello OMS!
Top