You ought to try working for the subcontractor for UPS which does the UPS customer service work, as in being the tracking agent on the phone who has to be the "flak catcher" for unhappy customers complaining about UPS errors, one of the people UPS indirectly pays to represent them but who has no UPS benefits and certainly not a UPS level of pay. You ought to try to do that job with UPS-supplied job aids which are deliberately not kept up to date so that UPS can charge the subcontractor with "quality errors" on customer service even when the phone agent faithfully adheres to the "call script" made by the subcontractor to satisfy the ever-shifting "call quality" standards with which the subcontractor's managers and supervisors are raked over the coals weekly by UPS in what are called "calibration calls". Yes, UPS is a great shipping company. Yes, UPS has - I believe - the best delivery drivers of any shipping company which is in business today. If there is a problem, and I don't believe that UPS considers it to be a problem, it is with those cynical ex-drivers promoted into management ranks who would gladly cut any co-workers' or customer's throat if it benefits them personally in the race for UPS job performance scores without regard for whether packages were delivered correctly or not. I am posting this message as an "anonymous guest". I am going to monitor the responses to this post to see if the people who post to this board want to see me become a registered member of the board and a regular commentator with the "customer service as seen through the eyes of an employee of the subcontractor who actually provides "UPS Customer Service" at 1-800-PICK-UPS. Those of you who are real UPS employees earning real UPS wages and benefits might learn a lot about the "little people" who represent you at 1-800-PICK-UPS from me, and some of what I have to say might be a pleasant surprise to you. For example, there is a special procedure for reporting compliments for outstanding UPS delivery people to UPS management, and "call center people" love to use it because we often have to listen to people bitching about UPS service even when there was no UPS error involved. It is a pleasure for us to be able to enter an official compliment into the CARES system on behalf of a customer who makes a point of calling the UPS customer service phone number 800-PICK-UPS to make their appreciation of a particular driver known to UPS. UPS drivers, when you have a shipper or consignee who compliments you personally on the outstanding manner in which you have provided customer service, I hope that you'll mention to the person complimenting you that UPS management is pleased to hear from happy customers and that you would appreciate it if they took a moment to call 800-PICK-UPS to repeat the compliment to a UPS representative so that UPS management will know that your efforts are appreciated. Something that we who man the phones hear every day is that most UPS shippers and consignees have a genuine personal liking and appreciation of their UPS drivers if they are acquainted with them, even if they are unhappy with something else about UPS service. Many drivers are effectively UPS account executives in that their excellent personal representation of UPS helps us gain and retain customers. Were you to sit in my chair for a while and answer the calls that I answer, you'd have the same appreciation of most UPS drivers that I have.