So this customer was extemley ticked off that I showed up to deliver her 150lb piece of furniture and asked for help. She lives in a apartment building on the 3rd floor with no elevator. She started screaming there should be 2 of us since it is so heavy. I told her sorry we are not UPS and if I called for help there is no one to help. I attempted calling the boss who didnt answer his phone so I told her basically her teenage sons could help or I could put it back in the truck and reattempt tomorrow and maybe get the boss to meet me to help. She was very upset. Dont blame her however it is impossible to give her UPS quality service when you work for a contractor that was probally to busy getting in his 18 at the country club. She called Fed Ex they called me and told me I had to get this thing up the stairs. Told them sorry I am not breaking my back for a company that for all intense purposes I dont work for, I told them to hop in their car and come help me and it would get delivered, ofcourse they refused, so oh well she will never use us again, not my problem. I can only imagine this is why are trucks have been so light lately People are finally getting the picture and tired of dealing with a 3rd party cuz its very clear to them now we are not employees even though we look like them. FedEX Ground decieving one customer at a time.