Reading the thread about customer service (or lack thereof) made me think about Guaranteed Service Refunds (GSRs). Essentially, if your package isn't delivered on time, you request and get your money back. The only problem is, how many people go to the trouble to find out if their package was delivered on time or not? I have heard there are enterprises out there that are in the business of processing tracking numbers and getting GSRs for customers (for a fee of course). It's not a bad business if you think about it. Daily volume by UPS is roughly 15 million pieces, maybe 5% of that doesn't make service on time, so there is 750,000 potential GSRs each and every day just waiting to be found. What I know from working at UPS in the past is that there are applications that import tracking numbers by the thousands and track them. UPS backend systems, however, prevent bulk tracking by requiring a developer key for that particular shipper number. UPS prevents further exploit by requiring a phone call to process the GSR (no online form or automated process). I was just wondering what experience anyone has had with getting a GSR, or if anyone has used or is involved with a GSR company.