HOWNOWBROWNCAFE
Member
Anybody heard anything about customers making national complaints by calling Atlanta about late deliveries due to eliminating/consolidating routes?
havent heard of national complaints yet in our center, but it doesnt suprise me if it is happening. I hear it from a lot of customers on my route when they cut routes. I end up with about 20 stops of business that are used to morning delivery, but when cuts happen, I end up getting to them between 3 and 5. Customer service is secondary to reports and making the number of routes allowed by higher ups. Our immediate bosses (on cars and center manager) are simply secretariesAnybody heard anything about customers making national complaints by calling Atlanta about late deliveries due to eliminating/consolidating routes?
Anybody heard anything about customers making national complaints by calling Atlanta about late deliveries due to eliminating/consolidating routes?
***. you dont encourage our customers to complain....and blamming management and letting it appear to our customers that there are divisions in our organization? very high class. you should be fired for that.
ridiculous.
you dont encourage our customers to complain....and blaming management and letting it appear to our customers that there are divisions in our organization
And your solution would be what?very high class
you should be fired for that.
Its not "in house" when it is messing up the only product we have, service.danny, i am not even trying to respond to all that crap. just don't whine to the customer. keep in house **** in house.
salesguy what would your suggestion be when a customer complains about a 450pm delivery when they "have been del. before lunch for 15 years..." i tell them go ahead and complain; it wont hurt me any i deliver per EDD. if i encourage them not to complain then the problem has 0% chance of being fixed (no one will listen to me of course) but there is a big % chance of them not using us!
get your salesguy involved.
or give them the 800 number. or tell your supe.
get your salesguy involved.
or give them the 800 number. or tell your supe.
So some1else just tells them I am just following my edd. What he didn't say was - ya I knew your stuff was on here this morning, but I am going to deliver all my rezi's first and work my way to you cause that's the way it's in edd - I am gonna show my boss I know better then them!!
Unless your (extra business stops) are several miles away you need to deliver them first and save your rezi's for last. Don't worry you will still get your overtime.
Do you really need to be told this? If you do, you deserve everything you get from the management team.
Good luck with your customers.
Heff, I think you may have the 12-1 policy confused. There is no restriction on delivering between 12 and 1. There is a restriction on recording pkgs as closed between 12 and 1. I generally do between 15 and 20 stops, both commercial and residential, between 12 and 1. Most of the time I am able to deliver them all directly to the consignee but there are times when I do have to indirect, which is not ideal.
HHmmmmm
Lets see, we have pencil pushers that make liars out of our sales forces because they dictate how many drivers are allowed on road, so we have to deliver late air. And the Business that normally gets a morning delivery gets it at 3:30 today because of the cuts.
The customer raises hell with us because of the poor service, and we are to say nothing except that we love what we are doing, and everything is wonderful, it must be the customers attitude that needs fixing, it surely cant be the people at UPS?
Wake up sir, there are serious divisions in our organization. And serious issues in providing the promises you make to get our business. I hate some faceless, nameless bureaucrat that makes a liar out of not only my company, but of myself.
I guess we just need to tell them the same thing we are told. Shut up, no body wants to hear it. Just do what you can.
And your solution would be what?
I guess that is what this company and our country has sunk to. Shoot the guy for telling the customer the truth. What, if we lie to them it should get us a promotion?
The more you post, the more I am convinced you are a troll. Can trolls have kids........
Or maybe its that you post what is really wrong with this company. For sure dont tell the emperor he has no clothes.
Unless Corp has an idea we have a problem, how can they fix it?
Then of course, if you have a bunch of dishonest managers that are trying to keep the truth from atlanta........well I could see where that would get your panties in a wad.
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