HELP!! My package seems to be going around in circles!

Discussion in 'UPS Discussions' started by munchers65, Jan 10, 2012.

  1. munchers65

    munchers65 New Member

    Hi I have been waiting and waiting to no avail. I contacted UPS and they said my package was lost. Following a day of searching my package was on the move again. The problem is it is just going back and forth between Oakland and San Pablo and San Ramon. I live about an hour from each of those places, it appears to just be going in circles around me. Is my package ever going to come? It is a week late and I need to know if I need to take some action or simply wait longer. Thanks in advance for the help!!
    This is where it has been so far:
    [TABLE="class: dataTable, width: 1"]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Oakland, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/09/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]11:27 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]San Ramon, CA, United States[/TD]
    [TD="class: nowrap"]01/09/2012[/TD]
    [TD="class: nowrap"]11:03 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"][/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/09/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]7:53 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]An exception in the sorting process has occurred. UPS has taken corrective action.[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]01/09/2012[/TD]
    [TD="class: nowrap"]6:17 A.M.[/TD]
    [TD]Out For Delivery[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Ramon, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/08/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]7:48 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]San Pablo, CA, United States[/TD]
    [TD="class: nowrap"]01/08/2012[/TD]
    [TD="class: nowrap"]6:51 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Pablo, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/07/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]5:24 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Oakland, CA, United States[/TD]
    [TD="class: nowrap"]01/07/2012[/TD]
    [TD="class: nowrap"]4:48 A.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Ramon, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/06/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]11:34 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Oakland, CA, United States[/TD]
    [TD="class: nowrap"]01/06/2012[/TD]
    [TD="class: nowrap"]11:22 P.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Ramon, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/06/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]8:26 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]An exception in the sorting process has occurred. UPS has taken corrective action.[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]01/06/2012[/TD]
    [TD="class: nowrap"]4:13 A.M.[/TD]
    [TD]Out For Delivery[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Ramon, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/05/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]10:54 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]San Pablo, CA, United States[/TD]
    [TD="class: nowrap"]01/05/2012[/TD]
    [TD="class: nowrap"]9:57 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]OAKLEY, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]01/05/2012[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]6:13 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Tracer request. / Trace only tracer.[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]San Pablo, CA, United States[/TD]
    [TD="class: nowrap"]12/31/2011[/TD]
    [TD="class: nowrap"]4:52 A.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Oakland, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/31/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]4:20 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Oakland, CA, United States[/TD]
    [TD="class: nowrap"]12/30/2011[/TD]
    [TD="class: nowrap"]11:06 P.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]San Pablo, CA, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/30/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]10:28 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]12/30/2011[/TD]
    [TD="class: nowrap"]3:22 P.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Indianapolis, IN, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/28/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]7:47 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]12/28/2011[/TD]
    [TD="class: nowrap"]6:59 A.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Columbus, OH, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/28/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]3:54 A.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"]Columbus, OH, United States[/TD]
    [TD="class: nowrap"]12/27/2011[/TD]
    [TD="class: nowrap"]9:31 P.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]Wilmington, OH, United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/27/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]8:45 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"]12/27/2011[/TD]
    [TD="class: nowrap"]7:03 P.M.[/TD]
    [TD]Origin Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap, bgcolor: #FFFFFF"]United States[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]12/27/2011[/TD]
    [TD="class: nowrap, bgcolor: #FFFFFF"]3:56 P.M.[/TD]
    [TD="bgcolor: #FFFFFF"]Order Processed: Ready for UPS[/TD]
    [/TR]
    [/TABLE]
     
  2. DorkHead

    DorkHead Active Member

    Do you have a tracking number? From what you posted it looks like there might be a double label on the pkg.
     
  3. rocket man

    rocket man Well-Known Member

    AT LEAST YOU HAVE AN IDEA WHERE ITS GOING AND where it HAS BEEN (Annoucment its 10 pm do you know where your package is? and you are saying its lost,
     
  4. barnyard

    barnyard KTM rider Staff Member

    That would be my guess.
     
  5. brownmonster

    brownmonster Man of Great Wisdom

    It's obvious the only way you are going to see this pkg is to re-order it.
     
  6. pretzel_man

    pretzel_man Well-Known Member

    You need to call the 800 number and force them to speak with a supervisor.

    I have seen this before. The package likely has a bad address or bad information in the electronic data. Each building thinks it belongs somewhere else.

    They need to put an intercept on the package and direct it to the proper building and address.

    Sorry for the problems.
     
  7. hellfire

    hellfire no one considers UPS people."real" Teamsters.-BUG

    no sir,, your wrong, pas and edd is perfect
     
  8. Backlasher

    Backlasher Stronger, Faster, Browner

    It might be this is a double label problem.

    Old label never removed and new label on anothr side of Box.

    Boomerang effect.
     
  9. DS

    DS Fenderbender

    Pretzel man gave the best advice,but still some arrogant clerk will probobly just tell you to file a claim.
    I suggest talking to the driver that does your street,if it keeps coming around,he may help you out.
    ----------------------------------------------------------------------------------------------------
    OK that said,all you drivers out there that see multiple tracking labels on packages,this is the procedure.

    Scan the correct label first.Hit the shift key.Click the override key and scan the other label(s)
    This indicates multiple labels on the pkg.After doing this make sure you remove the imposter label.
    Double labels are a much bigger problem than they realize.
     
  10. brownmonster

    brownmonster Man of Great Wisdom


    Are you talking pickup or delivery? If I pick up a pkg with an old label on it I scratch it out with my handy Sharpie.
     
  11. DS

    DS Fenderbender

    Delivery/when I said shift key,I meant the one directly above the alpha/numeric key.We were told years ago that scanning pickup pkgs was not necessary,but
    I still do it for cell phones and laptops or any HV pkg.I actually cut off those old labels.