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helper boards and helper time
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<blockquote data-quote="soberups" data-source="post: 1057099" data-attributes="member: 14668"><p>You are correct about the "training" you received being totally inadequate. <strong>Dont feel stupid</strong>. I have yet to <em>ever</em> have a helper who was proficient enough with a DIAD to handle multiple deliveries on his own. Your computer skills dont carry over well to a DIAD, because the DIAD is a specialized tool for a particular job that you have <em>no</em> experience doing. UPS's expectations regarding helpers and DIAD use are totally unrealistic, because they are formulated by people who have never done the job themselves. A helper can still be quite effective without having DIAD skills <em>as long as his driver can accept that fact and work with it</em>. If I have a helper who cant master the DIAD, rather than getting frustrated with him I just adapt by running both DIADS myself when needed and "setting up" the next stop to where all the helper needs to do is obtain a signature where required. On a heavy DR route like I used to have, the "helper" DIADS wound up getting tossed on a shelf anyway...I never bothered trying to comply with the silly quotas for stops in the helper board that some cubicle drone came up with.</p><p></p><p>Another issue that gets in the way of a smooth routine is when the driver/helper team is issued dissimilar versions of the DIAD. UPS saves the "older" versions of the DIAD for peak season use as a cost-saving measure, but it makes the job of training helpers far more difficult. I currently have the DIAD V; in a pinch I could revert back to using a IV fairly quickly if I had to, but trying to talk a helper thru a problem <em>he</em> is having with a version that I havent used in a year or more can be very difficult. It would almost be better if teams were issued identical DIADS, even if it meant the driver had to use an older model for peak.</p></blockquote><p></p>
[QUOTE="soberups, post: 1057099, member: 14668"] You are correct about the "training" you received being totally inadequate. [B]Dont feel stupid[/B]. I have yet to [I]ever[/I] have a helper who was proficient enough with a DIAD to handle multiple deliveries on his own. Your computer skills dont carry over well to a DIAD, because the DIAD is a specialized tool for a particular job that you have [I]no[/I] experience doing. UPS's expectations regarding helpers and DIAD use are totally unrealistic, because they are formulated by people who have never done the job themselves. A helper can still be quite effective without having DIAD skills [I]as long as his driver can accept that fact and work with it[/I]. If I have a helper who cant master the DIAD, rather than getting frustrated with him I just adapt by running both DIADS myself when needed and "setting up" the next stop to where all the helper needs to do is obtain a signature where required. On a heavy DR route like I used to have, the "helper" DIADS wound up getting tossed on a shelf anyway...I never bothered trying to comply with the silly quotas for stops in the helper board that some cubicle drone came up with. Another issue that gets in the way of a smooth routine is when the driver/helper team is issued dissimilar versions of the DIAD. UPS saves the "older" versions of the DIAD for peak season use as a cost-saving measure, but it makes the job of training helpers far more difficult. I currently have the DIAD V; in a pinch I could revert back to using a IV fairly quickly if I had to, but trying to talk a helper thru a problem [I]he[/I] is having with a version that I havent used in a year or more can be very difficult. It would almost be better if teams were issued identical DIADS, even if it meant the driver had to use an older model for peak. [/QUOTE]
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