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Here's a gas card for doing your job!!
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<blockquote data-quote="brownIEman" data-source="post: 657440" data-attributes="member: 14596"><p>This is not really a trust issue with you the driver. It is more with the customers. In the past, we have had customers, or someone in the company, tell the driver they are closed. So we hold the packages and sheet as closed. Meanwhile, for whatever reason someone actually comes in or they change the plan, or the shipping guy had it wrong, or whatever, and they call wondering where the heck their packages are. Lots of screaming at the center OMS, a corporate complaint or two, and maybe some lawsuit threats follow. And someone winds up digging through a retention feeder to find their widget. Been there, done that.</p><p></p><p>At least a note faxed over on company letter head provides some CYA. There is really no reason to take this personally.</p></blockquote><p></p>
[QUOTE="brownIEman, post: 657440, member: 14596"] This is not really a trust issue with you the driver. It is more with the customers. In the past, we have had customers, or someone in the company, tell the driver they are closed. So we hold the packages and sheet as closed. Meanwhile, for whatever reason someone actually comes in or they change the plan, or the shipping guy had it wrong, or whatever, and they call wondering where the heck their packages are. Lots of screaming at the center OMS, a corporate complaint or two, and maybe some lawsuit threats follow. And someone winds up digging through a retention feeder to find their widget. Been there, done that. At least a note faxed over on company letter head provides some CYA. There is really no reason to take this personally. [/QUOTE]
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