We sold a unit a couple of months ago for 24500 (international sale) Our customer received the unit and notified us that it was damaged and sent pictures of the devise plus pictures of the boxes. on the boxes you can see a nice hole where it appears to of been pierced from my guess a forklift tine. Damage to the unit correlates to the box damage as well. We insured the unit for our cost of the device $16400 and thought at least we were covered on it. Now after fighting with UPS for 2 months now they have completely denied the claim as they say we shipped it in that condition (hole in box and all) Even after our driver and the local manager at the shop testified to the UPS insurance adjuster that the unit was not shipped that way and did not leave their depot in that condition. (I assumed that was going to cinch the case for me) The adjuster said the only way they would pay the claim is if we had pictures of the box at time of shipment. We are now faced with taking this to court and throwing more money at it or just eating it. neither option seems good.