Why not have a forum that the customers can post in and ask any question they want too? Then members who are interested in helping or listening to that type of stuff,could post responses or info in that section. Danny's rules would be a perfect sticky for them to read before posing their question. There are currently 17 different forums at Brown Cafe. Could one more be added for customers since they are coming here anyway? I have to tell you that all of the negative inquires,comments,or trolling by alleged customers lately have really taken away some of the joy and enthusiasm I have for being here. Those types of threads are draining for all of us. And the problem is you can't tell by the topic until you are already in it. I for one do not want to be lectured by customers real or not, on how to perform my job. I am here to discuss work related issues with others who do what I do. I have no desire on my off time to track packages, explain policies,business plans,operational challenges,company procedures,etc. with customers. Some of you may enjoy helping with these things. If so your help could be available in that forum if you choose too. If no one responds then so be it. We are not obligated to provide any of this info. But many of you are very helpful and I'm sure that most customer threads would receive a response. Those of us that would rather not engage in that activity would not be subjected to it in our current UPS Discussion Forum. Then any customer who poses a question in this forum would be moved to the proper place. And we could continue to discuss in here the issues that are important to us as UPS'ers. I love the Brown Cafe and what it allows us to do. It is a great place, and I look forward to spending time here. This is our locker room. Let's get it back to how it should be. What do all of you think?