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How Do You Handle Stupid Non-Customers?
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<blockquote data-quote="dilligaf" data-source="post: 626155" data-attributes="member: 11476"><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: purple">LOL Brownie.......................</span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">Ya know, a year ago I would have suffered through it. Not so now. I am too much a bitch to let the customers run over me. Sorry, ain't gonna happen. </span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">I guess I really should clarify that. For customers such as yours I would be a bitch about it. For customers that are really trying (and it is easy to spot the difference from the get-go) I will go the extra step to help them. </span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">As far as moving the car in front of the door, hell ya in a heartbeat. People like the one you describe I have no patience or tolerance for. I am NOT some second class citizen that has to use the back door for appearance sake. friend THAT! I would use the front entrance every chance I got. </span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">To answer your question..........................</span></span></span></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">At a point in time where it became apparent that there was an issue with time I personally would have handed him the label and said "see ya, I will be back tomorrow". That, for me, would have been about the time he wanted to make a phone call. Sorry, I'm outta here!</span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">The ODS P/U's that say gsd or asd needed, I have found, are just generic. Meaning that it is a fall back on item. I have had a few this week and they shipper already has a label (usually pre-printed) on the pkg. The thing that pisses me off more than the 'asd' or 'gsd' needed is the 'air' notation. AIR is 3 letters, so why can't our CSR reps put in NDA or 2DA or 3DA. The only thing that I want to know on an ODS P/U is if is NDA. This is something that I may have to break off early to get. If it is a 2DA or a 3DA I DON'T CARE! I can get those at anytime during the day. Come on people, wake up!</span></span></span></p><p></p><p><span style="font-family: 'Comic Sans MS'"><span style="font-size: 12px"><span style="color: #800080">Tape on pkg's..................eh?!?!?!?! Not a big deal. Don't have time to worry about it. Give me the damn box so I can leave. LOL </span></span></span></p></blockquote><p></p>
[QUOTE="dilligaf, post: 626155, member: 11476"] [FONT=Comic Sans MS][SIZE=3][COLOR=purple]LOL Brownie.......................[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]Ya know, a year ago I would have suffered through it. Not so now. I am too much a bitch to let the customers run over me. Sorry, ain't gonna happen. [/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]I guess I really should clarify that. For customers such as yours I would be a bitch about it. For customers that are really trying (and it is easy to spot the difference from the get-go) I will go the extra step to help them. [/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]As far as moving the car in front of the door, hell ya in a heartbeat. People like the one you describe I have no patience or tolerance for. I am NOT some second class citizen that has to use the back door for appearance sake. friend THAT! I would use the front entrance every chance I got. [/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]To answer your question..........................[/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]At a point in time where it became apparent that there was an issue with time I personally would have handed him the label and said "see ya, I will be back tomorrow". That, for me, would have been about the time he wanted to make a phone call. Sorry, I'm outta here![/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]The ODS P/U's that say gsd or asd needed, I have found, are just generic. Meaning that it is a fall back on item. I have had a few this week and they shipper already has a label (usually pre-printed) on the pkg. The thing that pisses me off more than the 'asd' or 'gsd' needed is the 'air' notation. AIR is 3 letters, so why can't our CSR reps put in NDA or 2DA or 3DA. The only thing that I want to know on an ODS P/U is if is NDA. This is something that I may have to break off early to get. If it is a 2DA or a 3DA I DON'T CARE! I can get those at anytime during the day. Come on people, wake up![/COLOR][/SIZE][/FONT] [FONT=Comic Sans MS][SIZE=3][COLOR=#800080]Tape on pkg's..................eh?!?!?!?! Not a big deal. Don't have time to worry about it. Give me the damn box so I can leave. LOL [/COLOR][/SIZE][/FONT] [/QUOTE]
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