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How Do You Handle Stupid Non-Customers?
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<blockquote data-quote="Billy" data-source="post: 626189" data-attributes="member: 17377"><p>Why are you in such a hurry? I get paid by the hour so I have all day for people to prepare a shipment for me. While I was there I would take advantage of the time to push for future shipments. If that caused me to fall behind on my route I'd simply send a message to the center. If there was no help available later, I'd be making overtime. That's the level of service that UPS expects from me so I give it. Production is secondary to excellent service and methods.</p></blockquote><p></p>
[QUOTE="Billy, post: 626189, member: 17377"] Why are you in such a hurry? I get paid by the hour so I have all day for people to prepare a shipment for me. While I was there I would take advantage of the time to push for future shipments. If that caused me to fall behind on my route I'd simply send a message to the center. If there was no help available later, I'd be making overtime. That's the level of service that UPS expects from me so I give it. Production is secondary to excellent service and methods. [/QUOTE]
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How Do You Handle Stupid Non-Customers?
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