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How Do You Handle Stupid Non-Customers?
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<blockquote data-quote="HEFFERNAN" data-source="post: 626227" data-attributes="member: 11315"><p>Sometimes these people are so ignorant, they don't even think they are doing anything wrong. Much like the older women that hand you a QVC or HSN package with the return address sticker on top of the old label. I don't even know why they send those to the customer.</p><p> </p><p>We have to show great restraint to the customer, no matter how painful you may feel it is. ANY complaint will hurt your employment more than theirs.</p></blockquote><p></p>
[QUOTE="HEFFERNAN, post: 626227, member: 11315"] Sometimes these people are so ignorant, they don't even think they are doing anything wrong. Much like the older women that hand you a QVC or HSN package with the return address sticker on top of the old label. I don't even know why they send those to the customer. We have to show great restraint to the customer, no matter how painful you may feel it is. ANY complaint will hurt your employment more than theirs. [/QUOTE]
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How Do You Handle Stupid Non-Customers?
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