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How Do You Handle Stupid Non-Customers?
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<blockquote data-quote="QKRSTKR" data-source="post: 626256" data-attributes="member: 16710"><p>I think you handled it just fine. Remember other people don't run on ups time. 12 minutes to them is nothing. They go home at same time, or have nothing to do but play computer games anyhow. We have lot's of stops left at 12pm. Always remain calm and don't show anger. </p><p> </p><p>I always do joke with some regular customers about being late or early for pickups. Pull in 3 minutes before you usually do and it's "Wow, your early today." It's 3 stinking minutes. My comment usually is "Only in this job would 3 minutes be considered early."</p></blockquote><p></p>
[QUOTE="QKRSTKR, post: 626256, member: 16710"] I think you handled it just fine. Remember other people don't run on ups time. 12 minutes to them is nothing. They go home at same time, or have nothing to do but play computer games anyhow. We have lot's of stops left at 12pm. Always remain calm and don't show anger. I always do joke with some regular customers about being late or early for pickups. Pull in 3 minutes before you usually do and it's "Wow, your early today." It's 3 stinking minutes. My comment usually is "Only in this job would 3 minutes be considered early." [/QUOTE]
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How Do You Handle Stupid Non-Customers?
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