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how has the attitude of ups evolved to where it is today.
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<blockquote data-quote="ie guy" data-source="post: 234316"><p>lol. i think you start every post by saying that ie is the source of all problems. since my first day in the company 20+ years ago i recall center managers and drivers fighting over their dispatches. the drivers fought with managers when a BD guy was the CEO (Oz Nelson), fought with managers when an operations guy was CEO (Jim Kelly), and now fight with managers with an IE guy as CEO. </p><p></p><p>The difference between then and now is that UPS used to make the rules regarding customer service because we didn't have much competition. Now that we're getting our butts kicked by Fedex we're acting like a losing team in disarray and are starting to blame each other for the problems. We're going to keep getting jerked around by Fedex until we get on the same side in an effort to provide the best service in the industry.</p></blockquote><p></p>
[QUOTE="ie guy, post: 234316"] lol. i think you start every post by saying that ie is the source of all problems. since my first day in the company 20+ years ago i recall center managers and drivers fighting over their dispatches. the drivers fought with managers when a BD guy was the CEO (Oz Nelson), fought with managers when an operations guy was CEO (Jim Kelly), and now fight with managers with an IE guy as CEO. The difference between then and now is that UPS used to make the rules regarding customer service because we didn't have much competition. Now that we're getting our butts kicked by Fedex we're acting like a losing team in disarray and are starting to blame each other for the problems. We're going to keep getting jerked around by Fedex until we get on the same side in an effort to provide the best service in the industry. [/QUOTE]
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how has the attitude of ups evolved to where it is today.
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