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how has the attitude of ups evolved to where it is today.
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<blockquote data-quote="toonertoo" data-source="post: 234348" data-attributes="member: 1944"><p>Until mgmt can get their communication straight, which I know is hard, but they are in the same bldg, it will keep rolling downhill.</p><p>Had cods for a guy NM3, he begged me to come back, later, or hold for the next day. Wanting to provide a service although on 3rd attempt he truly had enough time to get a Money order, I told him, "you have to call here and if they say Ok, I will" They said Ok hold it one more day, sent me the msg. Today my center manager tells me 3 strikes and you are out, now you have 2. Because of the 4th delivery attempt. I didnt even tell him I was so instructed. It doesnt matter, I have protection, the sup doesnt. Getting gigged for providing a service which was above expectations I realize to make 4 attempts, but I put the decision in someone elses hands. It doesnt happen with this consignee often, he had some family emergencies that week. So the next phone call will be I was rude. </p><p>Something to the tone of this is the 2nd attempt, tomorrow is 3 strikes and your out! I guess thats the new approach to "service".</p></blockquote><p></p>
[QUOTE="toonertoo, post: 234348, member: 1944"] Until mgmt can get their communication straight, which I know is hard, but they are in the same bldg, it will keep rolling downhill. Had cods for a guy NM3, he begged me to come back, later, or hold for the next day. Wanting to provide a service although on 3rd attempt he truly had enough time to get a Money order, I told him, "you have to call here and if they say Ok, I will" They said Ok hold it one more day, sent me the msg. Today my center manager tells me 3 strikes and you are out, now you have 2. Because of the 4th delivery attempt. I didnt even tell him I was so instructed. It doesnt matter, I have protection, the sup doesnt. Getting gigged for providing a service which was above expectations I realize to make 4 attempts, but I put the decision in someone elses hands. It doesnt happen with this consignee often, he had some family emergencies that week. So the next phone call will be I was rude. Something to the tone of this is the 2nd attempt, tomorrow is 3 strikes and your out! I guess thats the new approach to "service". [/QUOTE]
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how has the attitude of ups evolved to where it is today.
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