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how has the attitude of ups evolved to where it is today.
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<blockquote data-quote="JustTired" data-source="post: 234452" data-attributes="member: 10234"><p>Sure drivers fought with managers back then. But back then they were the ones making the call. Now, managers are just the puppet. The strings are being pulled from up above. We used to have managers who would stand up for what they thought was wrong or what was needed to get the job done. Those guys are gone (either by choice or no choice). Sorry...I'll stand by my opinion.</p><p> </p><p></p><p> </p><p>There's only one rule when it comes to customer service. And that's "give them the best service possible". It's not " give them service based on how much they spend" or "give them service at our convenience" or "give them service if the 'numbers' work out". UPS <u>still</u> makes the rules regarding customer service and blaming their "lack of service" on the competition is a copout. We are a "service" company. If you don't have that....you don't have anything!</p><p> </p><p></p><p> </p><p>I agree. Our disagreement comes with just what side is the right side.</p><p>We've got the drivers who know what their customers want and know how to service them. And we have management who seems to undermine the ability for drivers to give "customer service".</p><p> </p><p>If you made your living as a marathon runner and fell on hard times and couldn't afford new running shoes.......would you cut off your legs to save the money??? Please, corporate.........stop cutting at our legs.</p></blockquote><p></p>
[QUOTE="JustTired, post: 234452, member: 10234"] Sure drivers fought with managers back then. But back then they were the ones making the call. Now, managers are just the puppet. The strings are being pulled from up above. We used to have managers who would stand up for what they thought was wrong or what was needed to get the job done. Those guys are gone (either by choice or no choice). Sorry...I'll stand by my opinion. There's only one rule when it comes to customer service. And that's "give them the best service possible". It's not " give them service based on how much they spend" or "give them service at our convenience" or "give them service if the 'numbers' work out". UPS [U]still[/U] makes the rules regarding customer service and blaming their "lack of service" on the competition is a copout. We are a "service" company. If you don't have that....you don't have anything! I agree. Our disagreement comes with just what side is the right side. We've got the drivers who know what their customers want and know how to service them. And we have management who seems to undermine the ability for drivers to give "customer service". If you made your living as a marathon runner and fell on hard times and couldn't afford new running shoes.......would you cut off your legs to save the money??? Please, corporate.........stop cutting at our legs. [/QUOTE]
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how has the attitude of ups evolved to where it is today.
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