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how has the attitude of ups evolved to where it is today.
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<blockquote data-quote="browniehound" data-source="post: 235781" data-attributes="member: 4653"><p>I have to say there are a lot of naive people in this forum if you think UPS ever cared about service. The only reason we care about service is because its our largest producer of revenue, ie: our "bread and butter". Like any for-profit organization, the goal is to maximize revenue and minimize cost. You cannot fault UPS for caring about one thing, and one thing only: the bottom line.</p><p> </p><p>Yes, we need to take care of the customer, but only because they give us money. UPS is not running a soup kitchen. They are in business to make money and it seems to me that they do a very good job of this.</p><p> </p><p>At the same time, there is absolutely no excuse for them in treating their employees the way they do. Hourly and management included. </p><p> </p><p>We are in the midst of good times. The economy is solid, the stock market was rallying, we have a pension, 401(k), discounted stock purchases, excellent benefits, and a great wage or salary. </p><p> </p><p>UPS is making money, its senior managers are getting rich, the mid-level managers make a good living, and the drivers are getting paid handsomely. So why such a negative attitude towards each other???</p><p>Morale should be wonderfully high at UPS. Why isn't it? UPS could be the greatest place in the world to work. It would be if not for my last statement regarding the working environment. Its too bad. It really is.<img src="/community/styles/default/xenforo/smilies/group1/blushing.gif" class="smilie" loading="lazy" alt=":blushing:" title="Blushing :blushing:" data-shortname=":blushing:" /></p></blockquote><p></p>
[QUOTE="browniehound, post: 235781, member: 4653"] I have to say there are a lot of naive people in this forum if you think UPS ever cared about service. The only reason we care about service is because its our largest producer of revenue, ie: our "bread and butter". Like any for-profit organization, the goal is to maximize revenue and minimize cost. You cannot fault UPS for caring about one thing, and one thing only: the bottom line. Yes, we need to take care of the customer, but only because they give us money. UPS is not running a soup kitchen. They are in business to make money and it seems to me that they do a very good job of this. At the same time, there is absolutely no excuse for them in treating their employees the way they do. Hourly and management included. We are in the midst of good times. The economy is solid, the stock market was rallying, we have a pension, 401(k), discounted stock purchases, excellent benefits, and a great wage or salary. UPS is making money, its senior managers are getting rich, the mid-level managers make a good living, and the drivers are getting paid handsomely. So why such a negative attitude towards each other??? Morale should be wonderfully high at UPS. Why isn't it? UPS could be the greatest place in the world to work. It would be if not for my last statement regarding the working environment. Its too bad. It really is.:blushing: [/QUOTE]
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