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How is the Promotion outlook looking?
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<blockquote data-quote="TechGrrl" data-source="post: 617271" data-attributes="member: 4932"><p>The part they don't get is twofold:</p><p>1) Technology people can't be managed like machines. Or operations people. Technology is a knowledge worker gig, not an industrial age assembly line process. Heck, nowadays, you get better results by treating all your employees like human beings, but that theory clearly has no place in UPS' operations these days.</p><p></p><p>A computer system has been described as "a business policy written in concrete". As you well know, the documentation for a system rarely includes those little nuances of business policy embedded deep in the code. So although to the bean counter heart, sending support of a critical business system to Mumbai or Shanghai seems to make sense, they miss the point that a LOT of the system knowledge is in the heads of the developers, not on paper. Result to the business is left as an exercise for the reader.</p><p></p><p>2) The technology must serve the business strategy. Business strategy is the domain of the Management Committee, CEO, and to a lesser extent, the Board of Directors. We don't HAVE a strategy. We have a bean-counting tactical view of technology.</p><p></p><p>Technology can't make up for poor business strategy. In today's world, there is a WHOLE LOT OF MONEY being left on the table because we haven't chosen to truly integrate our transportation networks between Air, Feeder, UPS Freight, and SCS. Once you decide that those all serve one purpose: move 'stuff' from point A to point B to meet our service commitment, lots of system improvements suddenly make lots of sense, and particularly in the case of network planning and tracking of actuals, cost savings opportunities in the millions become attainable.</p><p></p><p>Instead, we are trying to squeeze more blood out of the package driver turnip....</p><p></p><p>I've watched this dynamic for over 20 years. I attribute it to the fact that everyone thinks they understand the driver job, but very few people can wrap their head around good network planning, even in IE, and ESPECIALLY in friend&A.</p></blockquote><p></p>
[QUOTE="TechGrrl, post: 617271, member: 4932"] The part they don't get is twofold: 1) Technology people can't be managed like machines. Or operations people. Technology is a knowledge worker gig, not an industrial age assembly line process. Heck, nowadays, you get better results by treating all your employees like human beings, but that theory clearly has no place in UPS' operations these days. A computer system has been described as "a business policy written in concrete". As you well know, the documentation for a system rarely includes those little nuances of business policy embedded deep in the code. So although to the bean counter heart, sending support of a critical business system to Mumbai or Shanghai seems to make sense, they miss the point that a LOT of the system knowledge is in the heads of the developers, not on paper. Result to the business is left as an exercise for the reader. 2) The technology must serve the business strategy. Business strategy is the domain of the Management Committee, CEO, and to a lesser extent, the Board of Directors. We don't HAVE a strategy. We have a bean-counting tactical view of technology. Technology can't make up for poor business strategy. In today's world, there is a WHOLE LOT OF MONEY being left on the table because we haven't chosen to truly integrate our transportation networks between Air, Feeder, UPS Freight, and SCS. Once you decide that those all serve one purpose: move 'stuff' from point A to point B to meet our service commitment, lots of system improvements suddenly make lots of sense, and particularly in the case of network planning and tracking of actuals, cost savings opportunities in the millions become attainable. Instead, we are trying to squeeze more blood out of the package driver turnip.... I've watched this dynamic for over 20 years. I attribute it to the fact that everyone thinks they understand the driver job, but very few people can wrap their head around good network planning, even in IE, and ESPECIALLY in friend&A. [/QUOTE]
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