How long do you wait?

Discussion in 'UPS Discussions' started by 9.5er, Jun 18, 2014.

  1. 9.5er

    9.5er Well-Known Member

    How long do you give your customers at a regular pick up to get their packages ready?
    The route I covered today has 18 pick ups. 3 of them did not have their stuff ready to go when I got there.(Yes I was with in the pick up window) Two of them are normally ready so I didn't stress too much. One pick up makes it a normal thing to say they are working on one more box.
    I'm an easy going, laid back kinda guy and try not to let the job get to me. Just wandering if these customers are taking advantage of my kind nature.
     
  2. If they have pizza you wait,if not bub bye!
     
  3. dupa

    dupa On-Road Integrated Optimization and Navigation.

    when
    its in the 90's i will wait as long as they need
     
  4. 9.5er

    9.5er Well-Known Member

    Too hot for pizza. Plus I ate too much on my lunch break at buffalo wild wings.
     
  5. Indecisi0n

    Indecisi0n Well-Known Member

    Show up to your pickup late. So say if the guy normally makes you wait 10mims and his schedule is 5:00 and you get there at 5:00 then start showing up at 5:15. When he asks why you are so late say "when I'm on time you make me wait so I figured I'd give you more time to get ready". If he isn't ready at 5:15 then 5:30....and repeat. Most business will comply because they want to leave on time. Only time this will backfire is if the company is open late/all night.
     
  6. scisector9

    scisector9 Active Member

    I'm a cover driver and I will wait and or come back to a pick up stop most times if they are not ready. With Orion now a days one day you can be scheduled at a pick up at 300 the next day at 330 and the next at 245. We still are a service company. No shippers, no work. Just my thoughts. Totally different story if I am on a rural route, but most all of the rural shippers are super laid back and or on area. Now if I had my own route I may try harder to train my customers or keep a more consistent schedule.

    Cheers.
     
  7. Indecisi0n

    Indecisi0n Well-Known Member

    Love that place but every time I eat there I end us $hitting fire the next day. I love their spicy wings.
     
  8. Jones

    Jones fILE A GRIEVE! Staff Member

    Back in the day if they weren't ready at 1430 we gave them another 24 hours.
     
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  9. 9.5er

    9.5er Well-Known Member

    I stick with medium just for that reason. I don't eat ice cream (Cheech and Chong ref.) so I try to keep my bbq sauce on the cooler side.
     
  10. Cementups

    Cementups Box Monkey

    Depends on how my schedule is going. Most of my places are ready on time. They know the schedule. Even on Fridays my customers know that I may come by early and to be ready. It's Friday, we all want to get done early.
     
  11. I think I could eat more chicken wings than 99% of the population.
     
  12. Brownslave688

    Brownslave688 You want a toe? I can get you a toe.

    Lol MOST rural shippers. Made the pick up I despise the most today. Pulled 80 miles round trip to make this pick up.

    Today I'm 3 minutes late and they were calling in wanting to leave. Never fails if I'm 5 minutes early ill sit there half an hour til they finish.
     
  13. Tired Driver

    Tired Driver Sisyphus had it easy.

    When you get there. "Is it ready". They answer "No". I ask "Is it air". They answer "No". I say " See you tomorrow".
     
  14. bottomups

    bottomups Bad Moon Risen'

    I'm in the 1%. Bring it on!
     
  15. BrownTexas

    BrownTexas Well-Known Member

    I'm a cover driver so I usually just wait. I can't fix a route in the week I will run it. If it were my own route people would fall in line or be left without a shipper.
     
  16. Cactus

    Cactus Just telling it like it is

    If I had a delivery company and got this "we're not ready" song and dance 3 times I would blacklist them from any future pickups for 90 days. Customers like that spoil it for everyone else and kissing ass is not profitable. Tough crap.
     
  17. kingOFchester

    kingOFchester Well-Known Member

    Yup, its not like they have other choices. Those white trucks driving around are just a rich guys idea to give the illusion that there are other options for shipping.

    Market share is over rated.
     
    Last edited: Jun 19, 2014
  18. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Yeah, right.
     
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  19. cachsux

    cachsux Wah

    Lol. Two different people almost simultaneously showing just how full of crap they are.
     
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  20. ZQXC

    ZQXC Guest

    Crap is an equal opportunity humiliator; it makes no distinctions.