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UPS Discussions
how sale reps are paid..
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<blockquote data-quote="Coldworld" data-source="post: 382598" data-attributes="member: 4777"><p>This statement really pisses me off to hear because the senario that I have seen over and over again is the driver, or business rep, go after an account and pretty much beg for the volume. The customer doesnt want to switch from the competition, but does, after ups promises them better SERVICE. Well, the account switches over and things are going good for a week or two until the center is told to cut out a route or two. Now this customer who was getting solid delivery and pickup times are all over the board. The customer now starts complaining and starts shipping more with the competition again, and guess what, now there is no way in hell were going to be able to get back in there and "fix" things. That volume is gone for good, and it wasnt because of the driver, or sales rep, and probably not even the center, but from IE and maybe upper level mgt. It is so counterproductive its sickening. </p><p>How many accounts have ups lost in the past because of this, I really dont even want to know. Do you think this kind of thing happens to fedex, probably not to the extent it happens here. Management is pushing sales leads, but then is "pushing" these new customers away with their poor ideas to save a penny by stepping over a dollar. this is happening on a daily basis. </p><p>What percentage of churn is because of the numbers game???</p></blockquote><p></p>
[QUOTE="Coldworld, post: 382598, member: 4777"] This statement really pisses me off to hear because the senario that I have seen over and over again is the driver, or business rep, go after an account and pretty much beg for the volume. The customer doesnt want to switch from the competition, but does, after ups promises them better SERVICE. Well, the account switches over and things are going good for a week or two until the center is told to cut out a route or two. Now this customer who was getting solid delivery and pickup times are all over the board. The customer now starts complaining and starts shipping more with the competition again, and guess what, now there is no way in hell were going to be able to get back in there and "fix" things. That volume is gone for good, and it wasnt because of the driver, or sales rep, and probably not even the center, but from IE and maybe upper level mgt. It is so counterproductive its sickening. How many accounts have ups lost in the past because of this, I really dont even want to know. Do you think this kind of thing happens to fedex, probably not to the extent it happens here. Management is pushing sales leads, but then is "pushing" these new customers away with their poor ideas to save a penny by stepping over a dollar. this is happening on a daily basis. What percentage of churn is because of the numbers game??? [/QUOTE]
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