How would you handle this?

Discussion in 'UPS Discussions' started by looper804, Jun 20, 2008.

  1. looper804

    looper804 Is it time to go home yet

    Today the driver next to me tells me at lunch that he has a $7000.00 value package.He goes to the house and the guy that answers the door has no arms.(no I am not making this up).How would you handle the situation? I said I would just print his name and in the remarks column put NO ARMS.My buddy said he wouldn't do it because of the $7000.00 value.After a little discussion I will tell you how he handled it.
     
  2. dragracer66

    dragracer66 Active Member

    I'll bet his name was Bob!!!!:happy-very:
     
  3. Call the center and leave in my on-roads hands because this guy has none.
     
  4. outamyway

    outamyway New Member

    Tell the guy to put the sylus in his mouth and tell him to make an X.
     
  5. soberups

    soberups Pees in the brown Koolaid

    I have dealt with this situation before with a customer who was a quadrapalegic. I signed my name and clarified my signiature for the delivery, and typed "disabled' in the remarks column. No forgery, no dishonesty, just making service on the package. If questioned, I would have a reasonable and honest explanation for my actions.
     
  6. Johney

    Johney Raise your hand if you think Upstate is a D-Bag

    Or Phil :biting:
     
  7. brownrodster

    brownrodster New Member

    If the guy has no arms then clearly he has one bad ass left foot of fury. His feet/toes are probably bad ass enough to weild that stylus.
     
  8. New Englander

    New Englander New Member

    Are you willing to do that on a High Value package? HV Signature required is a whole different can of worms there.

    Most times people disabled like this have help around or live in an area that has very close neighbors. You can find someone to sign.
     
  9. barnyard

    barnyard KTM rider Staff Member

    I would call my driver supe and ask him what to do. Then, that is what I would do.

    TB
     
  10. hseofpayne

    hseofpayne Guest

    I'd beat his :censored2: and take his $7,000! Just kidding, I'd ask him if he had a stamp he used to sign checks. Most handicapped people have a pretty good system going for these ocassions. One of the saddest things I've ever dealt with was a man on my rte about 45 years old who had diabetes real bad. Every few months I would deliver a pkg to him and the doctors would have cut off part of his foot, then his lower leg, and then finally his whole legs. But he learned to use one of those fancy rollin' chairs and got around fine. I hated it for him, but I got a nice set of golf clubs out of the deal, brand new, I delivered them myself b4 he started getting operated on! The only other option I can think of is to have him say his name into the speaker on the DIAD!
     
  11. brownmonster

    brownmonster Man of Great Wisdom

    How is that stamp gonna work on the DIAD or are you still on paper?
     
  12. toonertoo

    toonertoo Most Awesome Dog Staff Member

    It always seems that some of the people who need to sign are the least able. Ive had this problem before, curled up fingers, right hand deformed, most can manage. When they cant if they ask me to, print their name, and by and my initials.
     
  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    This sounds like a perfectly acceptable and compassionate way to handle the situation.
     
  14. hseofpayne

    hseofpayne Guest

    Naw but I bet you got some rollin papers! If the stamp wouldn't work, I guess I'd go back to plan A, beat his :censored2: and take his $7,000 pkg! Naw, really I would take the stamp, stamp it on a piece of paper where I could see his signature, then do my best forgery. I'm good, just ask my Daddys' bank! When I was a young hoodlum, I used to forge checks for $20 to go get my Dad some beer so he wouldn't drive. Forgery probably ain't the right answer but I would probably do it. If I got in trouble, we would be back at plan A!
     
  15. looper804

    looper804 Is it time to go home yet

    What he did was he told the customer that there may be another pkg in the truck for him and he was going to look for it.When he got back to the truck (package car) he called the office and explained the situation.They told him to driver release it.He said he wouldn't because of the $7000.00 value.They gave him some grief so he said he would handle it.He went back to the customer and said he was sorry but he could not leave the package with him because he needed a signature.The customer then says no problem I can sign.He pulls up his sleeve with his mouth to reveal 3 small fingers up by his shoulder.He tells the driver to put the stylus in between them which the driver does and the guy signs his name.I don't know but I still would have printed his name and put NO ARMS in the remarks column.That's just me but I can see where the $7000.00 value could create some difficulty in deciding what to do.Thanks for all the different answers.It will be the topic of discussion Monday morning.
     
  16. bellesotico

    bellesotico BOXstar

    In this case I think the proper thing to do is to treat the customer the way you would any other customer. Ask for a signature. If they tell you they are unable to sign, then inform them you would not be able to leave the package.
    This may prompt the customer to ask YOU to sign on behalf of them..in which case it would be very appropriate to put a remark in such as "disabled customer".
     
  17. hseofpayne

    hseofpayne Guest

    Thats lower than a snakes belly, why you got less heart than this guy has arms!
     
  18. UPS Lifer

    UPS Lifer Well-Known Member

    This is the correct answer. I have seen more than my share of these type of situations as a driver and a manager.

    When in doubt use good common sense. If unsure call the center. Though in this case, I don't like the answer they gave. The more info you have the better you can recall the stop and the more credible & detailed your account of the situation if the need arises. "MC" doesn't quite give you the detail you need!
     
  19. hseofpayne

    hseofpayne Guest

     
  20. dilligaf

    dilligaf IN VINO VERITAS

    LMAO. I have to agree!!!!!!!!!!!!!!