I have always been pretty firm with myself about not using my cell phone to call customers, or giving out my number so they can call me and find me. Its a bad business practice in general, and it isnt my responsibility to use my personal phone for UPS business. Well yesterday I broke that rule into a million pieces. The snow was a foot deep and I didnt want to risk going up driveways. There were entire areas of my route that were impassable for the 5th day in a row. So I wound up calling every customer that had a phone # on their package, letting them know the situation and what their options were. Many of them who had 4x4's came and met me. Those who did were quite willing to accept and deliver packages for their neighbors. Others told me to leave it in a bag by their gate or mailbox. All were grateful for the extra effort I made. I wouldnt normally do this, but its Christmas and we have NEVER had this much snow. Its almost a natural disaster-type situation. I just want to make the packages go away. We are gonna get killed on Monday, and its still snowing. Management is talking about having me tow a pup trailer full of undeliverable packages out to my route, parking it next to the UPS store, and having a helper spend all day sitting in it with a cell phone, a phone book, and a DIAD. Its not a bad idea, at least is shows the customers that we are trying.