At our PCM this morning we were told about the new service we offer!(wait,thought we stopped servicing customers a year or so ago?) But anyway,now for a fee customers can dictate within a two hour window when their parcel will arrive!(Hey I.E.-How my dictate?) SERIOUSLY?!!! Its so not fair...ever since Ringling Brothers stopped hiring,you clowns got hired here. Guess this is UPS' version of bag fees. Whats next Bozo?