Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
I hate shippers that lie...............
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="worldwide" data-source="post: 616325" data-attributes="member: 2193"><p>True that a customer can simply give prepaid packages to any driver without an extra charge, but in this case, the customer used ground shipping documents (GSD) so they really paid extra.</p><p></p><p>A $5.00 per-package manual processing service fee applies whenever a shipping document is used for UPS 3 Day Select and UPS Ground. This customer paid $160 for processing 32 pieces with GSD's, in addition to the normal shipping charges.</p><p></p><p>I understand the frustration and problem caused by more packages than planned, limited space in the truck and the extra time it took, but please remember why UPS is in business - to service customers.</p><p></p><p>I'd recommend to the customer that in the future, they do the following:</p><p>1. Go to ups.com and set up an account.</p><p>2. Process the packages online--that will save them the $5.00 per package GSD charge.</p><p>3. Schedule their pickup on ups.com. They will have to enter the number of packages they are shipping so there will be an accurate count for the driver.</p><p>4. Customer can enter their preferred pickup time. Once you let them know that an afternoon pickup works out better for you (any why) if they have more than 10-15 packages to ship, they will likely work with you and schedule in the afternoon.</p><p>5. They can also locate drop off spots nearby so they may simply drop off at a The UPS Store location or authorized shipping outlet.</p><p></p><p>Customer gets a better shipping rate, driver gets an accurate package count and UPS gets PLD on these packages. An all around win for all involved.</p></blockquote><p></p>
[QUOTE="worldwide, post: 616325, member: 2193"] True that a customer can simply give prepaid packages to any driver without an extra charge, but in this case, the customer used ground shipping documents (GSD) so they really paid extra. A $5.00 per-package manual processing service fee applies whenever a shipping document is used for UPS 3 Day Select and UPS Ground. This customer paid $160 for processing 32 pieces with GSD's, in addition to the normal shipping charges. I understand the frustration and problem caused by more packages than planned, limited space in the truck and the extra time it took, but please remember why UPS is in business - to service customers. I'd recommend to the customer that in the future, they do the following: 1. Go to ups.com and set up an account. 2. Process the packages online--that will save them the $5.00 per package GSD charge. 3. Schedule their pickup on ups.com. They will have to enter the number of packages they are shipping so there will be an accurate count for the driver. 4. Customer can enter their preferred pickup time. Once you let them know that an afternoon pickup works out better for you (any why) if they have more than 10-15 packages to ship, they will likely work with you and schedule in the afternoon. 5. They can also locate drop off spots nearby so they may simply drop off at a The UPS Store location or authorized shipping outlet. Customer gets a better shipping rate, driver gets an accurate package count and UPS gets PLD on these packages. An all around win for all involved. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
I hate shippers that lie...............
Top